MukeshKumar Manickam

Project:

Talcott Resolution is a life insurance and annuity company in United States of America it is also solutions-provider that oversees and administers approximately one million contracts and $90 billion in pro-forma assets

Roles & Responsibility:

• Leading and Coordinating with the team of 6 members in performing day to day activities
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Worked on both System Integration and UAT Testing based on the business needs
• Identified defects in products using test plans and documented results.
• Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
• Created Test Plans worked on writing scenarios and test cases
• Experienced in testing Application after data migration.
• Provided extended support during the deployment.
• Conducted Knowledge transfer as a senior tester for both technical and process oriented to New Joiner's
• Worked executing the automating the test cases using Tricentis TOSCA for repetitive tasks.
• Provided continuous process improvement and preventive and corrective actions to facilitate operational efficiency.
• Conducted walkthrough session to the clients at the beginning of each releases.

Testing Areas: Oracle Application Testing ,Web Application Testing , Database Testing , Mainframe Testing

Testing Methodology: Agile & Waterfall

Test Approach: Manual & Automation.

Testing Management Tools: JIRA-Zephyr, Azure Dev-Ops.

Programming/ Scripts: MySQLServer, PL/SQL

Automation Tools: Tricentis TOSCA.

Project:

TDAmeritrade is a USA based broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, mutual funds, and fixed income investments and cash management service

Job Roles & Responsibility:

• Manages the network circuits to restore normal service operation as quickly as possible to minimize the impact to business operations
• Escalate trouble incidents/tickets and emergencies as needed
• Monitors and reports on system functions, errors and areas for continuous improvement
• Implements actions accordingly
• Ensures service tickets are closed in accordance with the SLA
• Ensure NOC notification and escalation procedures are accurately followed
• Drive Bridge calls to provide an efficient resolution of all incidents
• Provides coaching and education about incident management to technology associates
• Provides near immediate response and resolution of systems failures
• Assist in building technical knowledge base
• Collaborates with Business Systems Managers to implement programs, changes and applications for improved customer results, Incident Management Tool : Remedy

Monitoring Tools used: AppDynamics, VMware-vSphere, HP-NNMi, Tidal Automation, Grafana, IBM sterling gateway

Alert Management Tool: Tivoli and True sight

Project:

XEROX and FUJIXEROX is an American global corporation that sells Copier and digital document solutions, and document technology products in more than 160 countries

Roles & Responsibility:

• Analyzing the XEROX and FUJIXEROX products WebUI feature Testing and Print Driver testing
• Overseeing quality-assurance testing for client requirements and systems development projects
• Defect checking and analyzing the Severity for the Defect
• Bug tracking and reporting
• Attending global sunrise call with the client.

Programming Languages : JAVA

Automation tools : Selenium (webUI) and Test-Complete (Local UI)

Operating System : Windows & Mac OS

Testing Method used : Agile Methodology

Bug Tracking Tool: IBM Rational ClearQuest, JIRA and ECO tool

Test Management Tool: Magen tool, MS- Excel

Manual Testing Areas : Web Application testing, AAA Testing, Mobile Apps Testing