Mukarramah Binte Suriman
Summary
Passionate and dedicated professional seeking a role offering opportunities for growth and development. Committed to excelling in all tasks and challenges to become a valuable asset to the organization. Eager to leverage skills and experience to contribute positively to the team and achieve mutual success. Seeking a dynamic environment to continue learning and growing professionally.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic front desk
Edge healthcare
03.2023 - 03.2025
- Assist patients with new booking and follow up booking.
- Ensure practitioner diaries is well managed.
- Response to email and Business WhatsApp from clients.
- Arranging appointments promptly and efficiently in system
- Handle feedback, email/phone enquiries and communication issues via phone and email promptly in a polite and warm manner reflective of the clinic’s values
- Deliver excellent, warm and efficient customer service, create a welcoming atmosphere for all our patients and guests
- Handled registration, cashiering, and inquiries as part of front line patient services.
- Collected payments to support efficient transaction management.
- Other duties which the Company may designate
Teacher Assistant
Awwa School @ Napiri
05.2021 - 03.2022
- Quality Teaching and Learning
- To assist teacher in guiding/supervising students
- To assist teacher in lesson preparation and lesson delivery implementing appropriate teaching strategies for successful learning experiences
- To assist teacher in preparing case conference reports and participate in case conference discussions
- To assist teacher in conducting hydrotherapy or swimming lessons
- To assist teacher in managing students’ behavior using appropriate behavior intervention techniques
- To supervise students during feeding, bathing, grooming, toilet training, and/or other daily living skills training sessions
- Collaboration
- To assist teacher in communicating to parents pertaining to student matters and class/school activities
- To work closely and effectively with parents/caregivers and Allied Health Professionals (AHPs) and other staff
- Conducive Learning Environment
- To assist teacher in maintaining a safe and supportive learning environment
- To assist teacher in maintaining the neatness and proper hygiene of the classroom
- To report any accident or injury, that may occur to students, to the principal and submit the necessary report
- Other expectations
- To carry out administrative duties associated with classroom activities
- To attend all meetings, case discussions, home visits, and other relevant staff development training as and when required
- To share ideas with colleagues at class and/or department level
Senior Front Desk Executive
Hotel 81 management (Worldwide Hotels)
11.2018 - 02.2021
- Registration, check-in and check-out tasks & and providing information about rooms, rates and amenities
- Accommodate to guest requests.
- Communicating with hotel staff on the status of guest rooms.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Liaise with maintenance team / outdoor vendors for our hotel’s amenities.
- Record of bookings and payments.
- Respond to clients’ feedbacks in a timely and professional manner.
Cabin Crew
SCOOT
09.2017 - 08.2018
- Providing service in accordance with company requirements
- Serving passengers from different nations and cultures.
- Ensure comfort, hospitality and safety for passenger throughout the flight.
- Fulfil their needs and provides basic medical help when needed.
- Handle in-flight duty-free sales and transactions.
Retail Assistant
Fox Kids & Baby
03.2013 - 08.2017
- Serve customers
- Cash handling and executing cash transactions
- Conduct stock taking
- Perform closing procedures nightly, working overtime when required
- Visual Merchandising (VM) Following according to template
Education
Higher Nitec - Filmmaking(cinematography)
ITE College Central
01.2017
Nitec - Social media and Web Development
ITE College Central
01.2014
GCE N Level - undefined
Juying Secondary School
01.2012
Skills
- Able to multitask and handle pressure well
- Quick learner and fast decision-making skills
- Positive mental attitude towards work, thus creating a positive work environment
- Goal oriented and a results achiever
- Great at meeting deadlines and expectations
- Self-motivated and organized
- Team player with good customer service skills
Certification
Food Safety and Hygiene Level 1
People and Relationship Management
Timeline
Clinic front desk
Edge healthcare
03.2023 - 03.2025
Teacher Assistant
Awwa School @ Napiri
05.2021 - 03.2022
Senior Front Desk Executive
Hotel 81 management (Worldwide Hotels)
11.2018 - 02.2021
Cabin Crew
SCOOT
09.2017 - 08.2018
Retail Assistant
Fox Kids & Baby
03.2013 - 08.2017
Higher Nitec - Filmmaking(cinematography)
ITE College Central
Nitec - Social media and Web Development
ITE College Central
GCE N Level - undefined
Juying Secondary School
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