Muhd Sha’amin Bin Sazali
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
6
6
years of professional experience
Work History
Customer Service
DNATA
04.2024 - 07.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
Sales Associate
Mudo Labs
11.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Footlocker
04.2023 - 10.2023
- Basic customer service, team player, Locate products for customers, Organization of the sales floor
Retail Employee
Nike
10.2022 - 12.2022
- Restocking of apparels and footwear, heavy lifting, organizing of stocks.
Customer Service
Singapore Science Centre
10.2018 - 12.2018
- Basic handling of customers, catering to their wants and needs.
Education
N level -
Yusof Ishak Secondary School
12.2017
PSLE -
Xishan Primary School
12.2013
NIL -
Edgefield Primary School
12.2010
Skills
- Able to interact with customers openly and easily
- Able to work independently
- Able to handle large crowds
- Always open to learn any new set of skills
- Maximizing sales
- Customer relationship
Languages
English
Malay
Sex
Male
Age
23
Personal Information
- Date of Birth: 07/04/01
- Nationality: Singaporean
Awards
ORD - 2021
Timeline
Customer Service
DNATA
04.2024 - 07.2024
Sales Associate
Mudo Labs
11.2023 - 01.2024
Sales Associate
Footlocker
04.2023 - 10.2023
Retail Employee
Nike
10.2022 - 12.2022
Customer Service
Singapore Science Centre
10.2018 - 12.2018
N level -
Yusof Ishak Secondary School
PSLE -
Xishan Primary School
NIL -
Edgefield Primary School
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