Ramp officer are require to ensure that Standard Operating Procedure (SOPs) are being followed
Ensure that Ground Support Equipment (GSE) is inspected to make sure it is in operational order and that goods and baggage are loaded onto aircrafts quickly and effectively.
RLO also carries out safety precautions and notifies superiors of any security or safety lapses.
Ramp officer are able to operate outside in all kinds of weather, in shifts. In addition, RLO need to have strong communication abilities to guarantee efficient operation of ramp.
Changi Youth Ambassador (Internship)
Changi Airport Group
03.2022 - 09.2022
Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Assisted passengers with special needs, ensuring comfortable and positive travel experience.
Utilized strong organizational skills to manage multiple tasks in fast-paced environment.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Provided exceptional customer service, addressing passenger concerns promptly and professionally.