Muhammad Lutfi Leman
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Pezzo Pte Ltd. Demonstrated reliability and attention to detail through accurate cash handling and inventory management. Improved team efficiency and reduced order errors, showcasing strong communication and organizational skills. Achieved significant improvements in customer loyalty and shopping experience.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in Desired Position role.
Overview
2025
2025
years of professional experience
Work History
Cashier
Pezzo Pte Ltd
- Assisted customers in identifying their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Kitchen Hand
Long John Silver's
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Implemented new cleaning protocols, resulting in cleaner and more organized kitchen environment.
- Maintained inventory levels, ensuring availability of necessary supplies without overstocking.
- Streamlined dishwashing process, allowing for quicker turnaround of kitchen utensils and cookware.
- Streamlined communication between kitchen and service staff, reducing order mistakes and improving dining experience.
- Improved team efficiency by organizing workstations and prep areas before peak hours.
- Reduced food waste by effectively managing food storage and rotation practices.
- Cleaned and maintained work areas, equipment and utensils.
Cashier
Texas Chicken
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Delivery Driver
FOODPANDA
01.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Education
HIGHER NITEC IN ELECTRICAL ENGINEERING - Electrical Engineering
Institued Of Technical Education
SIMEI02.2021
NITEC IN LANDSCAPE DESIGN - Landscape
Institude Of Technical Esucation
SIMEI02.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Attention to detail
Timeline
Delivery Driver
FOODPANDA
01.2019 - Current
Cashier
Pezzo Pte Ltd
Kitchen Hand
Long John Silver's
Cashier
Texas Chicken
HIGHER NITEC IN ELECTRICAL ENGINEERING - Electrical Engineering
Institued Of Technical Education
NITEC IN LANDSCAPE DESIGN - Landscape
Institude Of Technical Esucation
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