Muhd Izakri Abdul Rahim
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Meat Cutter
Chee Song Pte Ltd
4 Jalan Mesjid
04.2024 - Current
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
DC management Ops support
Telikomunikasi Indonesia [ Telin SG ] / Agency (EZSVS)
10.2022 - 04.2023
- Perform Duty / Task Requested from customer on their Servers / Switches, Cable interconnection
- Rebooting servers and other manual hardware request
- Attend to Incident raised by Customer through ticketing
- Assessing through Basic Support like trace routing the node’s connection to find the probable cause like Packet Loss, Link Down and flapping then escalated it to The Network Engineer or Server Team to rectify or configurate based on customers subscription
- Inform or inquire from customer about the advertising of prefixes
- (Peering, BGP & etc) Identify Circuit ID of customer or provider
- Monitoring Alerts Nodes And escalate to customer accordingly – Software like Cieena’s Site Manager (DWDM) Huawei ‘s U2000 Monitoring and also PRTG Netmon Monitoring tools
- Accessing Globeswitch for Shipment process
- CRM for Customers Billing or Checking of Sales order item of customer
- Process Shipment, Inbound or Outbound for Customers Equipment
- Proactive notification via mail for Customers regarding Maintenance by Providers or vice versa
- Escalation and Follow ups
- Report Preparation and submission Like Weekly or Monthly Network usage Records or Graphs/chart presentation, Taken from Site Portal
- Health check
- Incident report for ticket follow up / Internal Audits.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Coordinated closely with sales teams to align production schedules with market demand trends, optimizing resource utilization while meeting customer expectations for product availability.
- Reduced equipment downtime by establishing preventive maintenance programs, improving overall system reliability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
NOC Engineer
PCCW Solutions / Agency (ITCONNECTUS)
12.2019 - 08.2020
- IT Service management Detection, analysis, resolution, and documentation of all IT faults according in accordance with standards Monitoring & Troubleshooting Use of standard tools for incident, problem, request and change management Escalation of faults as specified to the respective on-call service or alternatively to the escalation manage Analysing, resolving, and documenting IT faults Monitoring Devices / Nodes / Alerts Via Solarwinds Application Case Follow ups
- Proper channeling of Comms to Customer regarding case / Updates
- (Based on Priority) Updates to engineers e.g
- Aging reports/ incidents reports / Logs Event of Incident.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Exceeded SLA standards for response times and problem resolution.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Managed MS Server and Workstation operating systems.
- Enhanced system reliability by designing and implementing network configurations and upgrades.
- Leveraged monitoring tools such as SolarWinds or Nagios to maintain real-time network visibility, enabling swift response times to potential issues.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
Education
Primary Education
HONG KAH PRIMARY SCHOOL
Singapore12.1998
DIGITAL ART & DESIGN PROGRAMME – DREAMWEAVER MX - Information Technology
Hong Kah Primary School
Singapore01.2003
Secondary Education
PIONEER SECONDARY SCHOOL
Singapore12.2007
WPLN
WORKPLACE LITERACY & NUMERACY
Singapore12.2010
Mechanical Engineering
(NITEC) MECHATRONICS @ITE COLLEGE WEST
12.2011
ACCOUNTING PRINCIPALS -
01.2018
NICF Install and Configure Operating System (SF) - Information Technology
Lithan Academy
Singapore12.2019
NICF Fundamentals of Server and Network - (SF) - Information Technology
Lithan Academy
Singapore12.2019
Advanced Certificate In Network Infrastructure - Information Technology
Lithan Academy
Singapore01.2019
RHCSA Course ( Online Class ) - Information Technology
Cyber Photon
India07.2021
Skills
- Outspoken
- Keen & Fast Learning
- Team Player
- Good Listener
- Good Adaptability in Environment or Changes
- Workplace Safety
- Equipment Inspections
- Teamwork and Collaboration
- Operating System Administration
- Customer Support
- System monitoring
- Incident Management
- ITIL Processes
- Service Level Agreements
Total Experience In It
3 years
Profile
Muhammad Izakri, Abdul Rahim, S9107992E, BLK 416 BUKIT BATOK WEST AVE 4, 650416, NA, Singaporean, Malay, 03/11/91, Male, Malay & English, Local Citizen (Singaporean)
Hobbies and Interests
Rugby, Video Games & Editing
Timeline
Meat Cutter
Chee Song Pte Ltd
04.2024 - Current
DC management Ops support
Telikomunikasi Indonesia [ Telin SG ] / Agency (EZSVS)
10.2022 - 04.2023
NOC Engineer
PCCW Solutions / Agency (ITCONNECTUS)
12.2019 - 08.2020
Primary Education
HONG KAH PRIMARY SCHOOL
DIGITAL ART & DESIGN PROGRAMME – DREAMWEAVER MX - Information Technology
Hong Kah Primary School
Secondary Education
PIONEER SECONDARY SCHOOL
WPLN
WORKPLACE LITERACY & NUMERACY
Mechanical Engineering
(NITEC) MECHATRONICS @ITE COLLEGE WEST
ACCOUNTING PRINCIPALS -
NICF Install and Configure Operating System (SF) - Information Technology
Lithan Academy
NICF Fundamentals of Server and Network - (SF) - Information Technology
Lithan Academy
Advanced Certificate In Network Infrastructure - Information Technology
Lithan Academy
RHCSA Course ( Online Class ) - Information Technology
Cyber Photon