Muhd Farhan Bin Muhd Fazli Koh
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Stevedore Cargo Master
Bigfoot Logistic Pte Ltd
11.2020 - 08.2023
- Perform coning / de-coning operations at the wharf side
- Perform vessel berthing / unberthing operations at wharf side
- Perform lashing / unlashing & berthing operations on board vessels
- Perform reefer container plugging / unplugging operations
- Fixing / Removing twist locks on/from containers
- Perform water bunkering operations
- Assist in water bunkering operations
- Fixing / Removing twist locks on/from containers
- Fixing/unfixing of spreader, over height and containerized cargo gears
- Responsible for positioning and securing of containers on board
- Adhering to Standard Operation Procedures and complying with safety rules and regulations in the operational areas
Customer Care Officer (Ministry of Manpower)
Singapore Telecommunications Limited
02.2020 - 10.2020
- Consistently deliver excellent quality service to customers to achieve total customer satisfaction and also solicit customers’ feedback and identify trends for improvement actions
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Deliver personalize service over the telephone to callers on enquiries related to client in an effective and efficient manner
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Kept accurate records of all customer interactions and transactions.
Guest Relations Officer
Jet Quay Pte Ltd
07.2019 - 01.2020
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding lounge services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Customer Service Agent (SQ/MI)
SATS Ltd
07.2018 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Play a vital role in creating a memorable experience for all our passengers.
- Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process
- Assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport.
- Handle meet/greet services at the reception area and perform basic computerized transactions
Aquatic Safety
Resort World Sentosa (Adventure Cove Waterpark)
04.2015 - 06.2016
- Ensure safety and smooth operations on all attractions
- Maintain 100% satisfaction service in guest enquiry, feedback and solutions given ∙
- Give safety briefings and follow evacuation procedures to ensure guest safety during emergencies
- Warned violators of infractions or penalties.
Education
Diploma - Outdoor And Adventure Learning
.Republic Polytechnic
Singapore05.2016
Higher Nitec - Community Sports And Recreation
Institute of Technical Studies, College Central
Bishan Campus05.2013
GCE 'O' Level -
Ahmad Ibrahim Secondary School
Singapore11.2010
Skills
- Coaching and Mentoring
- Employee Training
- Verbal and Written Communication
- Collaborative Team Player
- Microsoft Windows and Office (Word, PowerPoint, Excel, Access and Dreamweaver)
Certification
- Singapore Workforce Skills Qualification (WS) – Provide Specialty Tea and Hot Beverage Service (01 October 2009)
- Singapore Workforce Skills Qualification (WS) – Work Safely (22 April 2015) ∙ Singapore Workforce Skills Qualification (WS) – Food and Beverage Safety and Hygiene Policies and Procedures (23 May 2018)
- Singapore Workforce Skills Qualification (WS) – Demonstrate the Service Vision (02 Jul 2018)
- Singapore Workforce Skills Qualification (WS) – Positive and Professional Image (05 Jul 2019)
- Singapore Workforce Skills Qualification (WS) – Go-The-Extra-Mile Service (18 Jul 2018)
National Service
Status : Completed
ORD Date : 08 May 2018
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Stevedore Cargo Master
Bigfoot Logistic Pte Ltd
11.2020 - 08.2023
Customer Care Officer (Ministry of Manpower)
Singapore Telecommunications Limited
02.2020 - 10.2020
Guest Relations Officer
Jet Quay Pte Ltd
07.2019 - 01.2020
Customer Service Agent (SQ/MI)
SATS Ltd
07.2018 - 03.2019
Aquatic Safety
Resort World Sentosa (Adventure Cove Waterpark)
04.2015 - 06.2016
Diploma - Outdoor And Adventure Learning
.Republic Polytechnic
Higher Nitec - Community Sports And Recreation
Institute of Technical Studies, College Central
GCE 'O' Level -
Ahmad Ibrahim Secondary School
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