Muhd Alfian Abdul Ramlan
Summary
Resourceful Operations Executive with 7 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquet Captain
Grand Copthorne Waterfront Hotel
Singapore
10.2015 - 03.2016
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences by overseeing every area of Banquet, Catering & Events operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Banquet Operations Executive
Grand Copthorne Waterfront Hotel
SINGAPORE
03.2016 - 08.2020
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Food and Beverage Operation Executives
Grand Copthorne Waterfront Hotel
SINGAPORE
08.2020 - 02.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Served customers and followed outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
Halal Team Leader/ Operations Executive
Compass Group
Singapore
02.2022 - 02.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Efficiently and effectively identified and solved all problems that impacted the direction of the business.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Maintained close working relationships with food and beverage director, head chef and F&B manager.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Coordinated contracts, plating guides and team training manuals.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Assitant Banquet Operations Manager
Grand Copthorne Waterfront Hotel
Singapore
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
BANQUET OPERATIONS MANAGER
Grand Copthorne Waterfront Hotel
Singapore
01.2025 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives that improved workflow effectiveness.
- Developed and maintained key performance indicators to track operational success and drive continuous improvement.
- Conducted regular training sessions for staff to ensure adherence to safety protocols and operational standards.
- Analyzed data trends to identify areas for process optimization and resource allocation.
Education
No Degree - N Level
Northland Secondary School
SingaporeSkills
- Cost Analysis and Savings
- Strategic Planning
- Management Training
- Waste Management and Reduction
- Monitoring Food Preparation
- Food Service Operations
DOB
Date Of Birth: 26 February 1994
Address: Woodlands Ave 4 Blk 757 #07-267 S(730757)
Languages
Malay
Upper intermediate (B2)
English
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
Certification
Certificates & Achievement
- WSQ for Food Hygiene course (2015)
- WSQ for Work Safely (2016)
- Incharge for Singapore Grand Prix suites (2016)
- Excellent Service Award (2016)
- Excellent Service Award (2017)
- Awarded pick of the cherry (2020)
- Food Hygiene Course (2020)
- Halal Supervisory (2021)
- Certified Halal Team Leader, Compass Group (2021-2022)
Payroll
Current Salay $4,300
Expected Salary: $5,000
Timeline
BANQUET OPERATIONS MANAGER
Grand Copthorne Waterfront Hotel
01.2025 - Current
Assitant Banquet Operations Manager
Grand Copthorne Waterfront Hotel
03.2023 - Current
Halal Team Leader/ Operations Executive
Compass Group
02.2022 - 02.2023
Food and Beverage Operation Executives
Grand Copthorne Waterfront Hotel
08.2020 - 02.2021
Banquet Operations Executive
Grand Copthorne Waterfront Hotel
03.2016 - 08.2020
Banquet Captain
Grand Copthorne Waterfront Hotel
10.2015 - 03.2016
No Degree - N Level
Northland Secondary School