Muhd Zulkarnain bin Masjudi
Singapore
Summary
Knowledgeable Sales Associate, Products with strong background in sales and client relationship management. Adept at driving revenue growth through strategic customer engagement and retention. Demonstrated ability to effectively communicate product benefits and close deals, leveraging strong negotiation and interpersonal skills.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Senior Sales Associate
Tapestry Inc. (Coach)
Sinagpore
06.2026 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Delivered personalized clienteling to build repeat business and strengthen customer relationships.
- Advised clients on product features, styling, and assortment to support confident purchase decisions.
- Collaborated with store leadership to execute daily sales priorities and service standards.
- Maintained sales floor presentation aligned with brand visual merchandising standards.
- Met or exceeded sales objectives on a consistent basis to drive company growth.
Supervisor
Avid Sports Pte. Ltd (Salomon)
Singapore, Singapore
12.2024 - 06.2026
- Sales & Customer Service: Delivered personalized shopping experiences leveraging technical knowledge of sports equipment to drive sales through effective product recommendations.
- Operations & Merchandising: Managed store inventory levels and maintained visual merchandising according to brand standards and safety regulations to enhance customer experience.
- Team Leadership: Supervised in-store staff, trained new hires on SOPs, and motivated team to achieve KPIs, fostering a collaborative work environment.
- Sales & Customer Service: Delivering personalized shopping experiences using technical knowledge of sports equipment (e.g., footwear/apparel) and maximizing sales through product knowledge.
- Coordinated sales associates, assigning tasks and maintaining smooth workflow across shifts.
- Supervised daily store operations, ensuring consistent service standards and floor readiness.
Senior Retail Associate
Adidas Singapore Pte. Ltd
Singapore, Singapore
05.2024 - 12.2024
- Ensure all staff to at their zoning & management the team when my Superior is unavailable.
- Face / Troubleshoot customers when having issues.
- Processed commission payouts for team members accurately.
- Demonstrated products and services to persuade customers to make purchases.
- Maintained cleanliness of work areas and organized items after demonstrations.
- Promoted and sold featured products while accurately recording sales.
- Recommended tailored product purchases to align with customer needs.
- Doing commission payout for the team.
- Guided customers on how to alter products to meet their needs.
In-Store Trainer
Nike Global Trading B.V.
Singapore, Singapore
11.2019 - 04.2024
- Performed essential job functions to meet operational needs.
- Utilized advanced customer service and sales techniques to connect consumers with products, enhancing sales.
- Developed premium service that connected consumers to brand stories, enhancing in-store experience.
- Acted as product expert, providing insights and support to consumers and athletes.
- Constantly seek learning and product updates.
- Assist leads and coaches in athlete training.
- Help loss prevention with proactive customer service; stay alert for suspicious incidents.
- Advanced product and category knowledge.
- Singapore Branch, Singapore
Call Service (Elevated Athlete Product Specialist)
Nike Global Trading B.V.
Singapore, Singapore
08.2023 - 03.2024
- Outlined key responsibilities for the position.
- Collaborated with teams in the Philippines and Malaysia to share information from consumers at the Call Centre.
- Developed training materials and conducted sessions for vendors on updated products, technology, and seasonal changes.
- Gather data from every month, to rectify any problem that the team is facing.
- Managed operations at Singapore branch.
Senior Retail Associate
Adidas Singapore Pte Ltd
Singapore, Singapore
01.2016 - 11.2019
- Ensure all staff to at their zoning & management the team when my Superior is unavailable.
- Face / Troubleshoot customers when having issues.
- Processed commission payouts for team members accurately.
- Demonstrated products and services to persuade customers to make purchases.
- Identify interested and qualified customers to provide them with additional information.
- Suggested specific product purchases tailored to customers' needs.
- Instruct customers in the alteration of products.
Education
InfoCommunication Technology
NITEC, ITE Central Macpherson
Singapore, Singapore02-2012
Skills
- Microsoft Word
- Management
- Microsoft PowerPoint
- Sales forecasting
- Microsoft Excel
- Team leadership
- Microsoft Word
Accomplishments
- Product Specialist
- 2016 - Present
- Adidas Singapore
- Best Store for Marina Bay Sands
- 2017
- Most initiative staff
- 2016
- Best Staff
- Promote from Retail Associate (RA) to Senior Retail Associate (SRA)
- 2018
- Nominated for July 20 MVP Award
- 2020
- Nike Singapore (IMM)
- Promote to Elevated Athlete for Nike Sportwear
- 2021 - 2022
- Progressive Thinker award
- 2022
- Promoted to InStore Trainer
- 2023 - 2024
- Store target consisted achieved for the past 20+ months
- Promote to Supervisor (Salomon, Avid Sports), Singapore
- DEC 2024 - JAN 2026
- Promote to Supervisor, from Senior Retail since joined from 2024 December, Store in Charge for Suntec city (2025 Oct - presents)
Interests
Photography, Collecting Sneakers, Fashion
Languages
English
Malay
English, Malay
Personal
- Muhd Zulkarnain bin Masjudi, Singapore
- An outgoing and approachable professional who actively seeks to expand knowledge by asking insightful questions. Demonstrates strong curiosity, eagerness to learn, and a proactive approach to personal and professional development.
- Address, Singapore
- Block 246 Bukit Batok Ave 5 #01-100 650246 Singapore
- Phone number
- +65 8749 2344
- Zvlkrnvin@gmail.com
- Date of birth
- 28-08-1994
- Place of birth
- Singapore
- Gender
- Male
- Nationality
- Singaporean
- Marital status
- Single
- Languages
- English, Malay
Personal Information
- Title: SUPERVISOR
- Date of Birth: 1994-08-28
- Gender: Male
- Nationality: Singaporean
- Marital Status: Single
Timeline
Senior Sales Associate
Tapestry Inc. (Coach)
06.2026 - Current
Supervisor
Avid Sports Pte. Ltd (Salomon)
12.2024 - 06.2026
Senior Retail Associate
Adidas Singapore Pte. Ltd
05.2024 - 12.2024
Call Service (Elevated Athlete Product Specialist)
Nike Global Trading B.V.
08.2023 - 03.2024
In-Store Trainer
Nike Global Trading B.V.
11.2019 - 04.2024
Senior Retail Associate
Adidas Singapore Pte Ltd
01.2016 - 11.2019
InfoCommunication Technology
NITEC, ITE Central Macpherson