Muhd Hanafiah
Singapore
Summary
Seasoned Interviewer guides participants toward appropriate information outcomes. Accurately records answers with compassionate assistance throughout document completion. Maintains organized records for optimizing organizational convenience.
Overview
6
6
years of professional experience
Work History
Survey Interviewer
Persol Kelly
05.2023 - Current
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
- Demonstrated adaptability by adjusting to various interview formats, including telephone, online, and face-to-face interactions.
- Resolved respondent concerns professionally, leading to increased trust in the survey process and higher completion rates.
- Assisted in training new team members on proper interviewing techniques, fostering a collaborative work environment that supported ongoing professional growth.
Team Manager
Terra Systems Pte. Ltd
11.2021 - 05.2023
- Aims to provide complete, dynamic, reliable, and cost-effective solutions which harness the power of best in class technologies and products
- Managing Call Centre Operations from a daily basis
- Managing training and managing staff in handling customer service issues
- Ensuring and Motivating team in achieving goals and excellent service
- Submitting daily, weekly and monthly reports for upper management
- Evaluate staff effectiveness and performance annually or as needed.
Auxillary Police Officer
Certis Cisco
07.2020 - 11.2021
- Ensure law enforce upon duty
- Ensure safety of the members of public
- Handling difficult situations
- Safeguard premise/ installations.
Supervisor
Braun Pte Ltd
11.2017 - 06.2020
- Responsible for promotional activities, action plan, strategies and target setting
- Achieving sales KPI set
- Develop sales plan for existing and new products
- Maintaining and developing the store
- Submit daily activities report through management
- Achieved: Braun Top Outlet Sales.
Education
WSQ Diploma In Retail Management -
NATC Institute
04.2022
WSQ Diploma In Leadership and People's Management -
SSTC Institute
01.2022
Nitec In Electrical Technology (Power & Control) -
Institute Of Technical Education (ITE Simei)
12.2010
Skills
- Microsoft Office
- Computer Proficiency
- Coaching
- Soft Skills Training
- Customer Service
- Interview techniques
- Data Collection
- Empathy and Rapport Building
- Inbound and outbound calls
Accomplishments
- Achievements/Tasks
Languages
English
Malay
National Service
Singapore Armed Forces, 02/2011, 05/2013, SA GE Supply Hub East at Selarang AMT
Misc Information
Married, 1 Month Notice, $2800 (Negotiable)
Awards
- Top Sales Of The Month, 07/2013, 05/2020, Best Denki
- Braun Top Outlet Sales, 01/2018, 06/2020, Braun Pte Ltd
Hobbies and Interests
- Building PC
- Gaming
- Travelling
- Boxing
Timeline
Survey Interviewer
Persol Kelly
05.2023 - Current
Team Manager
Terra Systems Pte. Ltd
11.2021 - 05.2023
Auxillary Police Officer
Certis Cisco
07.2020 - 11.2021
Supervisor
Braun Pte Ltd
11.2017 - 06.2020
WSQ Diploma In Retail Management -
NATC Institute
WSQ Diploma In Leadership and People's Management -
SSTC Institute
Nitec In Electrical Technology (Power & Control) -
Institute Of Technical Education (ITE Simei)
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