Muhd Hamizul
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Resto Insyirah, adept in catering coordination and waste reduction. Skillfully managed resources to reduce wait times, achieving top-rated health inspection scores. Excelled in customer service, ensuring efficient problem resolution and fostering positive client relationships. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
Resto Insyirah
728 Ang Mo Kio Ave 8, Singapore 560728
02.2024 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Customer Service Cashier
LKY: THE EXPERIENCE
11 Prinsep Link, Singapore 187949
09.2023 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Delivery Rider
GrabFood
18 Tampines Industrial Cres, #01-12C, Singapore 52
02.2018 - 07.2023
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
Education
No Degree - Mechanical Technology
Institute of Technical Education
10 Simei Ave, Singapore 48604701.2019
Skills
- Waste Reduction
- Catering Coordination
- Cost Control
- Food presentation
- Customer Service
- Cooking
Gaming
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- Improved cognitive abilities
- Improved problem-solving skills and logic
- Increased hand-to-eye coordination
- Greater multi-tasking ability
- Faster and more accurate decision-making
- Enhanced prosocial behaviors
- Better eyesight (attention to detail)
- More physical activity with games that promote physical activity (VR, mobile games)
Timeline
Food and Beverage Supervisor
Resto Insyirah
02.2024 - Current
Customer Service Cashier
LKY: THE EXPERIENCE
09.2023 - 11.2023
Delivery Rider
GrabFood
02.2018 - 07.2023
No Degree - Mechanical Technology
Institute of Technical Education