Muhd Haiqal
Summary
Proven security and guest relations expert with a track record of enhancing safety and customer satisfaction at Aglie Security and Park Avenue Rochester. Skilled in CCTV surveillance and incident reporting, alongside exceptional problem-solving abilities. Achieved significant improvements in security protocols and guest service efficiency, demonstrating a commitment to excellence and continuous improvement. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Security Officer
Aglie Security
10.2023 - Current
-Monitoring cctv
-incident report
-access control
-patrolling and clocking
- duty fire command centre
-attending case and solve the problem with supervisor
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Guest Relations Executive
Park Avenue Rochester
05.2019 - 10.2023
- Managed and improved customer service functions for reception and lounge areas.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Education
N-LEVEL -
Woodlands Secondary School
Woodlands 01.2017
Skills
- Incident Reporting
- CCTV Surveillance
- CCTV Monitoring
Languages
Malay
Bilingual or Proficient (C2)
Timeline
Security Officer
Aglie Security
10.2023 - Current
Guest Relations Executive
Park Avenue Rochester
05.2019 - 10.2023
N-LEVEL -
Woodlands Secondary School
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