MUHD ALIF BIN IDRIS
Summary
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
15
15
years of professional experience
Work History
Duty Manager
Citadines Connect City Centre
11.2022 - Current
- Supervise the hotel operation daily by doing checking in and out of guest including lobby duties
- Handle telephone and front desk enquiries within a high-volume environment
- Manage upset customers, solve problems quickly, and build guest trust to prevent loss of revenue
- Manage the team duty rostering and drive upsell revenue to maximize daily ADR
- To ensure updating the DM Log for any complain
Grab Delivery - Covid Period
Grabfood
01.2020 - 11.2022
- Deliver food to customer home
Guest Service Leader - Assistance Reception Manager
Shangri-La Resort & Spa
11.2017 - 12.2020
- Supervise the hotel operation daily by doing checking in and out of guest including lobby duties
- Did training for newly hire to understand the hotel operation and system
- Prepare correspondence for daily shift, done room blocking for any special request and VIP report
- Assist housekeeping team doing turnover for new arrival
Front Office Supervisor
Grand Park Orchard
06.2015 - 10.2017
- Checking in and out of guest including lobby duties, handling of leisure group resume for incoming
- Did training for newly hire to understand the hotel operation and system
- Prepare correspondence for daily shift, done room blocking for any special request and VIP report
Guest Service Agent
Carlton City Hotel
05.2013 - 05.2015
- Company Overview: Pre-Opening Team
- Checking in and out of guest including lobby duties, including cashiering and foreign currency
- Multi-tasking duties given by Duty Manager such as handling inventory and manage the club lounge
- Ensure shift duties resolve before handling over to next shift
- Pre-Opening Team
Bell Captain/Concierge
Marina Bay Sand's
02.2010 - 03.2013
- Responsible for handling guest luggage, ensure they are tag correctly upon their arrival and departure
- Ensure delivery of newspaper was send promptly each morning
- Doing miscellaneous jobs and running errand, such as delivering parcel, uncollected luggage, envelope to be send to room and other guest belonging
Education
No Degree -
St Hildas Secondary School
Singapore12-2004
Skills
- Customer service focus
- Time management
- Cash management
- Staff training and development
- New employee training
- Shift scheduling
- Team supervision
- Staff training
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Malay
Bilingual or Proficient (C2)
Additional Information
Nationality: Singaporean
National Service: Civil Defence (Fire Fighter) (First Aid Train)
Technical Skills: Microsoft Office, Opera and RMS
Availability: One Month Notice
Timeline
Duty Manager
Citadines Connect City Centre
11.2022 - Current
Grab Delivery - Covid Period
Grabfood
01.2020 - 11.2022
Guest Service Leader - Assistance Reception Manager
Shangri-La Resort & Spa
11.2017 - 12.2020
Front Office Supervisor
Grand Park Orchard
06.2015 - 10.2017
Guest Service Agent
Carlton City Hotel
05.2013 - 05.2015
Bell Captain/Concierge
Marina Bay Sand's
02.2010 - 03.2013
No Degree -
St Hildas Secondary School
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