MUHAMMED NUR MUTTAMIM BIN ADANAN

• Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
• Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Retained customers by providing exceptional service, preventing potential cancellations or account closures.
• Built strong customer relationships with empathetic communication and active listening skills.
• Kept records of calls placed and charges incurred.
• Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
• Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
• Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
• Received incoming calls and paged individuals and departments over PA system.
• Connected callers with appropriate professional, department, or business.
• Resolved problems, improved operations and provided exceptional service.
• Excellent communication skills, both verbal and written.
• Identified issues, analyzed information and provided solutions to problems.

Other than handling calls i was also a livechat agent.

• Kept all prep areas clean by sweeping, mopping and washing down counters
• Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction
• Kept customers and crew areas organized
• Operated cash registers and POS system
• Cooked, prepared and bagged food for customers
• Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock
• Took orders, prepared meals, and collected payments
• Cleaned and maintained all areas of restaurant to promote clean image
• Provided excellent customer service by greeting customers and meeting quality expectations
• Worked well with teammates and accepted coaching from management team
• Kept food preparation area, equipment, and utensils clean and sanitary
• Collaborated with team members to complete orders
• Worked front counter, drive-thru and other areas
• Prepared products following restaurant, health, and safety standards and procedures
• Packaged menu items into bags or trays and placed drink orders into carriers
• Assisted other team members to achieve goals.

• Greeted customers entering store and responded promptly to customer needs
• Built relationships with customers to encourage repeat business
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs
• Helped customers complete purchases, locate items, and join reward programs
• Restocked and organized merchandise in front lanes
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy
• Assisted customers with returns, refunds and resolving transaction issues
• Tallied cash drawer at beginning and end of each work shift
• Used POS system to enter orders, process payments and issue receipts.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment
• Controlled line and crowd with quick, efficient service
• Cleaned counters, machines, utensils, and seating areas daily
• Maintained regular and consistent attendance and punctuality
• Recommended products based on solid understanding of individual customer needs and preferences
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
• Used POS system to accurately enter orders and process payments
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs
• Followed exact recipes for mixing and preparing beverage and food items
• Explained beverage preparation and offered samples to help customers choose ideal items.