Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Muhammad Zulkifli Bin Fandy Zul

Summary

Diligent Community Engagement Officer with solid background in community outreach and engagement initiatives. Successfully developed and executed programs that fostered positive relationships between community members and organizations. Demonstrated expertise in communication and event planning to enhance community participation.

Diligent Food Service Worker with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.

Professional retail worker with solid foundation in fast food service and cashier duties. Known for delivering quality customer interactions and maintaining orderly workspaces. Strong collaborator, adaptable to changing demands, and consistently reliable in both solo and team efforts. Skilled in cash handling, order processing, and inventory management, bringing positive attitude to every shift.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community Engagement Officer

SCDF
08.2023 - 08.2025
  • Conducted analysis of community needs and resources to support strategic plans.
  • Assisted with business communications via email, social media and mailings.
  • Evaluated donation and sponsorship requests and made funding recommendations.
  • Developed classes and events fostering loyalty and educating groups about offerings.
  • Delivered high-level administrative support to board during regular operations and special meetings.
  • Managed budgets for community outreach events, ensuring cost-effective strategies were employed while maintaining high-quality experiences for participants.
  • Created targeted marketing materials to effectively communicate organizational goals and initiatives within the community.
  • Improved community relations by hosting open forums for discussion and addressing concerns proactively.
  • Coordinated large-scale annual events, ensuring smooth planning, execution, and post-event follow-up activities took place successfully.
  • Collaborated with internal departments to integrate community engagement strategies into overall organizational objectives.
  • Mentored junior staff members by sharing knowledge and expertise related to successful community engagement strategies.
  • Served as an organizational liaison between key stakeholders, including government agencies, businesses, schools, nonprofits, and local residents.
  • Conducted research on community needs, ensuring that programs were designed with maximum impact in mind.
  • Implemented innovative fundraising campaigns that generated significant financial support for organization''s projects and initiatives.

Pizza Maker

Pizza Hut
05.2023 - 07.2023
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.

Food Service Worker

Kentucky Fried Chicken
04.2021 - 07.2023
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.

Food Preparation Worker

Burger King
03.2023 - 05.2023
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Organized and re-stocked various stations and self-service items.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
  • Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Food Service Cashier

Long John Silver's
10.2020 - 04.2021
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
  • Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
  • Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
  • Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
  • Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.

Food Preparation Worker

Kentucky Fried Chicken
01.2020 - 10.2020
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.
  • Supported kitchen team by being responsive and pitching in to complete tasks.

Food Service Worker

Macdonals
10.2018 - 01.2020
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

No Degree - Higher Nitec In Security System Integration

ITE College West
Teck Whye
03-2023

No Degree - Nitec In Security Technology

ITE College West
Teck Whye
01-2021

No Degree - N Level

Marsiling Secondary School
Marsiling
09-2018

No Degree - PSLE

Endeavour Primary School
Sembawang Estate, Null, Singapore
11-2014

Skills

  • Nonprofit experience

  • Partnership development

  • Volunteer recruitment

  • Teamwork

  • Customer service

  • Problem-solving

  • Multitasking

  • Quick learner

  • Positive attitude

  • Strong work ethic

  • Strong communication skills

  • Attention to detail

Certification

Received 7x Pride and Care Awards during my National Service

Received the Wall Of Fame Award



Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Community Engagement Officer

SCDF
08.2023 - 08.2025

Pizza Maker

Pizza Hut
05.2023 - 07.2023

Food Preparation Worker

Burger King
03.2023 - 05.2023

Food Service Worker

Kentucky Fried Chicken
04.2021 - 07.2023

Food Service Cashier

Long John Silver's
10.2020 - 04.2021

Food Preparation Worker

Kentucky Fried Chicken
01.2020 - 10.2020

Food Service Worker

Macdonals
10.2018 - 01.2020

No Degree - Higher Nitec In Security System Integration

ITE College West

No Degree - Nitec In Security Technology

ITE College West

No Degree - N Level

Marsiling Secondary School

No Degree - PSLE

Endeavour Primary School

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Muhammad Zulkifli Bin Fandy Zul