Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Muhammad Zulkifli Bin Fandy Zul

F&B Worker

Summary

Dynamic Community Engagement Specialist with a proven track record at SCDF, enhancing program effectiveness through data analysis and tailored educational materials. Skilled in volunteer recruitment and effective communication, I successfully organized initiatives that increased community participation and cultural understanding, fostering a collaborative environment for diverse groups.

Community engagement professional prepared to leverage substantial experience in nurturing relationships and driving outreach programs. Recognized for strong focus on collaboration and achieving impactful results, adaptable to evolving needs. Known for effective communication and relationship-building skills valued by employers.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Community Engagement Specialist

SCDF
08.2023 - 08.2025
  • Coordinated and implemented various community engagement activities.
  • Analyzed data trends to identify areas for improvement within the community engagement program.
  • Evaluated program effectiveness through surveys and feedback sessions with participants, adapting strategies as necessary for improved results.
  • Developed educational materials tailored specifically towards different demographic groups, increasing cultural understanding among residents of various backgrounds.
  • Contributed to work plans, reports, success stories, and other deliverables.
  • Organized volunteer recruitment drives, resulting in an increase in enthusiastic participants committed to making a difference in their communities.
  • Trained volunteers and staff members on effective communication strategies, ensuring consistent messaging across all platforms.
  • Answered client queries and complaints to provide strong customer service.
  • Supported public relations managers with writing, researching and preparation of materials
  • Produced and distributed brochures, newsletters and press kits.

Security Technician

Oneberry
06.2022 - 12.2022
  • Educated customers on effective use of security systems.
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Installed access and elevator controls, alarms and video surveillance systems.
  • Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Managed inventory effectively, ensuring all necessary parts were available for installations and repairs without delays or shortages.
  • Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.
  • Mitigated risks associated with unauthorized access by installing advanced biometric identification systems at critical entry points.

Food Preparation Worker

Long John Silver's
10.2020 - 06.2021
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Packaged and stored food products following proper handling and preservation methods.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.

Food Service Worker

Kentucky Fried Chicken
01.2020 - 10.2020
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Learned other teammates' work tasks to train as backup.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.

Food Runner

Macdonals
09.2018 - 12.2019
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Greeted customers and provided outstanding customer service.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.

Education

Higher Nitec - Security System Integration

Institute Of Education
Teck Whye
04.2001 -

Nitec In Security Technology - Security Technology

Institute Of Technical Education
Teck Whye
04.2001 -

N Level Certificate -

Marsiling Secondary School
Marsiling
04.2001 -

PSLE Cert -

Endeavour Primary School
Sembawang Estate, Null, Singapore
04.2001 -

Skills

Community engagement

Data interpretation

Program assessment

Volunteer engagement

Customer service

Effective communication

Volunteer recruitment

Event coordination

Team collaboration

Public speaking

Volunteer management

Teamwork

Interests

Volunteering

Reading

Dance

Sports

Listening to Music

Timeline

Community Engagement Specialist

SCDF
08.2023 - 08.2025

Security Technician

Oneberry
06.2022 - 12.2022

Food Preparation Worker

Long John Silver's
10.2020 - 06.2021

Food Service Worker

Kentucky Fried Chicken
01.2020 - 10.2020

Food Runner

Macdonals
09.2018 - 12.2019

Higher Nitec - Security System Integration

Institute Of Education
04.2001 -

Nitec In Security Technology - Security Technology

Institute Of Technical Education
04.2001 -

N Level Certificate -

Marsiling Secondary School
04.2001 -

PSLE Cert -

Endeavour Primary School
04.2001 -

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Muhammad Zulkifli Bin Fandy ZulF&B Worker