Muhammad Zakir Bin Hussain Zakir
Summary
Driven by results, I excelled and enhancing customer satisfaction through expert equipment troubleshooting and innovative technical solutions. Leveraging strong Problem-solving abilities and mechanical aptitude, I boosted service quality and client retention. Proactive approach and effective communication skills ensured high-quality, efficient project completions, aligning with employer-desired skills. Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over twenty years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
7
7
years of professional experience
Work History
Service Engineer (Mechanical)
MH Wirth Singapore Pte Ltd (HMH)
2022.05 - Current
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Installed, configured and tested equipment on specialized platforms.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote
- Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Tested and checked performance of hardware mechanical engineering
- Onshore Offshore service repair overhaul installation commissioning rig activation and inspection subsea & oil gas drilling equipment.
- Special Oversea Project : Australia,India,China,
Production Engineer
IHC IQIP Singapore Pte Ltd
2018.01 - 2022.02
- Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.
- Improved production efficiency by developing and implementing new manufacturing processes.
- Increased production volume, optimizing equipment layouts for maximum efficiency.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Performed root cause analysis and implemented corrective actions.
- Conducted root cause analyses to identify areas for improvement and implemented corrective actions accordingly.
- Identified risk mitigation actions to reduce injuries, accidents and hazards in production environment.
- Supervised entire production process and prepared proper documentation for dispatch.
- Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Performed regular production studies and machine analysis to identify any quality and process problems.
- Inspected all machines and equipment and provided necessary repairs.
- Determined root causes of failures and recommended changes in designs, tolerances or processing methods.
- Practiced lean principles, which led to improvements in workflow and quality and waste reduction.
- Investigated and proposed corrective actions for quality issues.
- Enhanced product quality with implementation of rigorous testing procedures and quality control measures.
- Reported variance reports for production orders.
- Created engineering documentation for manufacturing processes, equipment specifications and change notices.
- Communicated with other team members to enhance process and performance.
- Reviewed product designs for manufacturability or completeness.
- Procured raw materials essential for supply chain by negotiating with supply chain vendors.
- Decreased defect rate by applying process capability analysis and creating weekly defect reports.
- Trained team on best practices to optimize production and improve quality.
- Streamlined workflows to reduce bottlenecks and improve overall productivity rates.
- Maintained compliance with industry regulations and company policies through diligent documentation and reporting practices.
- Coordinated efforts between engineering department and shop floor personnel to optimize resource allocation during peak times of demand.
- Participated in safety audits, ensuring secure working environment for all employees.
- Conducted trials to determine equipment and machine performance capabilities.
- Developed training programs for new hires, ensuring smooth onboarding process and increased employee retention rates.
- Reviewed project proposals from vendors, selecting most cost-effective options while balancing required specifications.
- Resolved technical and quality issues by collaborating with customer, manufacturing, quality assurance, vendors and supplier personnel.
- Identified appropriate methodology to shorten cycle time and achieve target margins.
- Onshore Offshore equipment operation and updated daily service report.
- Equipment Hydrohammer model from S90-S4000,Internal Lifting Tools-ILT,Upending Frame,Hydraulic power pack.
- Hydraulic Power Pack P250,P460,P800,P1100,P1800 Caterpillar&Volvo Engine.
- Special Oversea Project: Vietnam,Indonesia
- Training : IHC IQIP Netherlands
Education
Diploma - Diploma In Hydraulic System
Aker Solution Singapore
Singapore01.2018
Nitec - Building Services
Institute Technical Education
Singapore01.1999
Skills
- Technical Support
- Field Service
- Equipment Assembly
- Safety Procedures
- Report Preparation
- Equipment Installation
- Emergency Response
- Operational Support
- Equipment Operation
- Written and verbal communication
- Subsea oil & Gas equipment installation
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Service Engineer (Mechanical)
MH Wirth Singapore Pte Ltd (HMH)
2022.05 - Current
Production Engineer
IHC IQIP Singapore Pte Ltd
2018.01 - 2022.02
Diploma - Diploma In Hydraulic System
Aker Solution Singapore
Nitec - Building Services
Institute Technical Education
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