Muhammad Wally Effandy
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my dependability and exceptional customer service skills at Filmgarde Cineplexes to significantly improve my experiences. My background in pest control and logistics, combined with a knack for relationship building and adaptability, positions me as a valuable asset to any team seeking to elevate their service standards. In addition to my technical skills, my past experiences and National Service have taught me the value of teamwork and collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Pest Management
2021.04 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Inspected commercial and residential buildings and structures for pest issues.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources
Logistics Team Member
Ninja Van
2023.10 - 2023.11
- Processed customer orders into database and deliver items to corresponding recipients
- Tracked orders and notified customers of status or potential delays
- Optimized routing strategies for transport vehicles using advanced planning tools and cutting fuel costs
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
Logistics Team Member
Hi Ace
2020.02 - 2020.11
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays
- Handled high-volume shipping arrivals and collaborated with team members to resolve a smooth workload
- Receiving, packing and sorting of goods delivered by suppliers
- Managed loading, unloading, and sorting of supplies to keep deliveries on schedule
Events Management
Go Kart
2019.06 - 2019.09
- Supported successful events by maintaining clean and safe environments throughout their duration
- Ensured effective communication among team members through regular texts and status updates, fostering a collaborative work environment
- Streamlined event setup processes, resulting in reduced time spent on preparation tasks
- Set up event facilities and equipment, cleaned areas, and organized supplies
- Inspected tickets and customer IDs, checking for appropriate age requirements
Customer Service
Filmgarde Cineplexes
2018.02 - 2019.02
- Delivered exemplary customer service to customers and colleagues
- Provided exceptional customer service by addressing concerns promptly and effectively
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Welcomed and greeted guests and delivered outstanding customer service
Education
NITEC - Business Services
ITE College East
Upper Changi Road2020-02
SEAB - Secondary Education
Tampines Secondary School
Tampines2017-12
Skills
- Dependable and reliable
- Safety protocols
- Adaptable
- Customer service
- Team collaboration
- Accountability
- Relationship building
- Understanding customer needs
- Flexibility
- Calm under pressure
Certification
- VectorBorne Disease Management Certificate – Issued by health departments or vector control organizations
- Best Performance Award in Airline Services - Issued by GNS Educational Services, GNS Learning Hub Pte Ltd
Riding
- Worked as a delivery rider in my free time with Grab, Foodpanda or Deliveroo
- Spend my weekends riding with friends to Johor Bahru or in Singapore depending on one's availability
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
Logistics Team Member
Ninja Van
2023.10 - 2023.11
Pest Control Technician
Pest Management
2021.04 - Current
Logistics Team Member
Hi Ace
2020.02 - 2020.11
Events Management
Go Kart
2019.06 - 2019.09
Customer Service
Filmgarde Cineplexes
2018.02 - 2019.02
NITEC - Business Services
ITE College East
SEAB - Secondary Education
Tampines Secondary School