MUHAMMAD USAMA ATIF
Adelaide
Summary
- Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to help others, while working towards the mission of a company. A strong leader who works well under pressure, and exudes positivity. Highly competent communicator skilled in multitasking and effectively communicating with others.
Overview
4
4
years of professional experience
Work History
Customer Service Representative and AXE-PERT
Maniax Axe Throwing
Adelaide, Australia
06.2022 - Current
- Teaching groups of 1-15 players how to safely throw an axe, facilitate & score games and host an exciting & engaging experience
- Welcoming Customers and Front desk Duties
- Bartending
- Pizza preparation & service
- Using my AXE-CEPTIONAL sales skills to sell our merch, league registrations and MANIAX Memberships
- Using power tools to replace and prepare targets
- General tidying and maintenance duties around the warehouse
Customer Service/ Forklift Driver
Pack & Send Marion/Lonsdale
Adelaide
09.2023 - 09.2024
- Customer Service only on Inbound Calls
- Packing Products and Items with travel Safety standards
- Unloading and loading pallets using a forklift
- Using forklift to move heavy items
- Doing local deliveries and pickups using P&S Van all over Adelaide
Forklift Driver and Customer Service Representative
AIRR Adelaide
Adelaide, Australia
02.2021 - 05.2023
- Provided superior customer service to clients by addressing all questions and concerns
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Communicated with Freight companies and booked loads for transporting pallets
- Worked with Customer Service and Product Development departments to enhance overall customer experience
- Operated all forklift loading and unloading tasks
- Delivered products to designated areas in a safe and timely manner
- Picked and Packed proper products as per Customer Requirements
- Manual Handling and Lifting Bags and assembling them on pallets
Warehouse All-Rounder and Forklift Driver
SECON Freight and Logistics
Melbourne, Australia
06.2020 - 01.2021
- To pack products in a timely manner for REBEL outlets across all of Melbourne
- To ensure the product is packed matching quality criteria
- Manual Handling and Lifting
- Stock Loading in Containers per Customer order
- Container unloading
- Unloading materials and merchandise from incoming vehicles and stacking them in assigned places using a forklift
- Locating and moving stock of products to pallets for storage and shipment
- Identifying damages and reporting shortages or quality deficiencies
- Maintaining accurate paperwork
Carbon Loading/Forklift Driver
SA Waters
Happy Valley, SA
07.2023 - 08.2023
- Loaded Powered Carbon into the Blower
- Loaded and unloaded trucks with Carbon product pallets with precision, minimising damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
- Examined shipments for quality and accuracy.
Education
Cert 3 - light vehicle Automotive
Durban Institute of Technology
Adelaide06.2022
Skills
- Ability to Work Under Pressure
- Creativity
- Critical thinking and problem solving
- Teamwork
- Effective Time Management
- Customer Service
- Leadership
- Ability to Work in a Team
- Fast Learner
- Communication
Hobbies and Interests
- Cricket
- Soccer
References
References available upon request
Timeline
Customer Service/ Forklift Driver
Pack & Send Marion/Lonsdale
09.2023 - 09.2024
Carbon Loading/Forklift Driver
SA Waters
07.2023 - 08.2023
Customer Service Representative and AXE-PERT
Maniax Axe Throwing
06.2022 - Current
Forklift Driver and Customer Service Representative
AIRR Adelaide
02.2021 - 05.2023
Warehouse All-Rounder and Forklift Driver
SECON Freight and Logistics
06.2020 - 01.2021
Cert 3 - light vehicle Automotive
Durban Institute of Technology