Muhammad Taufiq Mohamed Shamsanee
Content Moderator
Singapore
Summary
Focused professional of 10+ years of experience and a proven knowledge of conflict resolution, customer communication and satisfaction with a hunger for knowledge. Aiming to leverage my skills and knowledge to successfully fill the Content Moderator at your company.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Content Moderator
Genpact Singapore Pte Ltd
Singapore, Singapore
2020.04 - Current
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Developed standard operating procedures and document workflows for current and future process steps.
Customer Resolution Specialist
Lazada Pte Ltd
Singapore
2018.06 - 2020.02
- Recorded details of conversations, complaints and actions taken in CRM.
- Identified and assessed customer's needs quickly and accurately.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Butler
St Regis Pte Ltd
Singapore
2015.08 - 2018.03
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
High School Diploma -
Sembawang Secodary School
Singapore 2002.01 - 2005.12
Skills
Complaint resolution
Documentation and reporting
Call center operations
LiveChat
Timeline
Content Moderator
Genpact Singapore Pte Ltd
2020.04 - Current
Customer Resolution Specialist
Lazada Pte Ltd
2018.06 - 2020.02
Butler
St Regis Pte Ltd
2015.08 - 2018.03
High School Diploma -
Sembawang Secodary School
2002.01 - 2005.12