Muhammad Taufiq Bin Abdullah
Summary
Dynamic professional with a proven track record in customer service and emergency response, honed at Certis Cisco and other esteemed establishments. Excelled in creating welcoming environments, efficiently managing crises, and enhancing service quality. Skilled in cleanliness and order taking, consistently achieving optimal operational flow and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Yakiniku Shokudo
02.2024 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Barista
Starbucks, Barista
10.2023 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Security Officer
Certis Cisco
01.2023 - 07.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Education
Yusof Ishak Secondary School
Singapore11-2019
Newtown Primary School
Singapore11-2012
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Report writing
- Emergency response
- Threat assessment
Languages
English
Intermediate (B1)
Malay
Upper intermediate (B2)
Timeline
Restaurant Waiter
Yakiniku Shokudo
02.2024 - 09.2024
Barista
Starbucks, Barista
10.2023 - 02.2024
Security Officer
Certis Cisco
01.2023 - 07.2023
Yusof Ishak Secondary School
Newtown Primary School
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