Muhammad Taufik Bin Abdul Jalil
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Deputy Team Leader
Singapore Police Force
Singapore
08.2023 - Current
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Gathered information and evidence to assist in solving crimes.
- Observed lock-up and inmate activity to maintain order and safety of inmates and officers.
- Interviewed suspects and witnesses to uncover facts for verification and authentication.
- Filled in for absent Team Leader to maintain continuous leadership structure and support team members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
OC Training - Field
Singapore Police Force
Traffic Police
07.2019 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Operations Officer
Singapore Police Force
Traffic Police
07.2017 - 07.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Verified compliance with best business practices throughout organization.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated with external companies to fill openings effectively, reducing critical vacancies.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Optimized business processes to foster operational efficiency.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Training Officer
Singapore Police Force
Traffic Police - Patrol Unit
07.2014 - 07.2017
- Adjusted instructional strategies according to student needs and understanding of material.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Trained and licensed more then 500 SPF employees to enhance success in field operations.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Developed lesson plans, instructional materials and written practice tests for training courses.
Section Leader
Singapore Police Force
Traffic Police - Patrol Unit
07.2011 - 07.2014
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Monitored production targets to meet unit's and public demands.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet goals.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet goals.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
Patrol - VVIP Escort Officer
Singapore Police Force
Traffic Police - Patrol Unit
07.2008 - 07.2011
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Patrol Officer
Singapore Police Force
Traffic Police - Patrol Unit
01.2006 - 07.2011
- Patrolled designated areas in patrol vehicle to identify security and safety issues.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Responded to emergency calls and provided appropriate support.
- Backed up patrol officers during difficult stops or to answer complex questions.
- Assessed and managed potential risks and hazardous situations.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
- Gave presentations at community groups and public events highlighting work of police officers and special teams.
Panorail Driver
Jurong Bird Park
Jurong Bird Park
06.2003 - 06.2005
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Education
WSQ - Advance Certificate in Learning And Performance
Institute of Adult Learning
WSQ02.2023
Diploma - Multimedia Arts (Video)
Lasalle SIA
Singapore06.2005
Skills
- Complex Problem-Solving
- Technological Integration
- Adult Learning Theories
- Role Playing
- Training Materials and Documentation
- Team-Building Activities
- Evaluation Procedures
- Training Manuals and Processes
- Positive Reinforcement Strategies
- Active Listening
- Orientation Procedures
- Assessing Training Needs
- Disciplinary Action
- Job Analysis
- Training and Development Skills
- Performance Measurement
- Written Documentation
- Commanding Officer Advisement
- Providing Feedback
- In-Depth Research
- Lead Simulations
- Training Program Effectiveness
- Lesson Planning
- Coaching and Development
- Technology Use
- Standard Operating Procedures Understanding
- Video Documentation
- Team Communication
- Learning Strategies
- Video Conferencing
- Course Management
- Student Learning Outcomes
- Online Training
- Curriculum Design
- Developing Improvement Plans
- Conducting Briefings
- Organizational Efficiency
- Training Initiatives
Timeline
Deputy Team Leader
Singapore Police Force
08.2023 - Current
OC Training - Field
Singapore Police Force
07.2019 - 08.2023
Operations Officer
Singapore Police Force
07.2017 - 07.2019
Training Officer
Singapore Police Force
07.2014 - 07.2017
Section Leader
Singapore Police Force
07.2011 - 07.2014
Patrol - VVIP Escort Officer
Singapore Police Force
07.2008 - 07.2011
Patrol Officer
Singapore Police Force
01.2006 - 07.2011
Panorail Driver
Jurong Bird Park
06.2003 - 06.2005
WSQ - Advance Certificate in Learning And Performance
Institute of Adult Learning
Diploma - Multimedia Arts (Video)
Lasalle SIA