Muhammad Syazwan Bin Shabarudin
Summary
Proven in high-stress environments, adept at managing critical dispatch operations for CERTIS CISCO. Excelling in customer relations and dispatch software, I streamlined logistics processes, enhancing service coordination and delivery efficiency. My skills in stress tolerance and time management led to significant improvements in dispatch recordkeeping and route planning, achieving seamless operational workflows.
Overview
4
4
years of professional experience
Work History
Despatcher
CERTIS CISCO
02.2022 - 02.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Delivering Work Permits under Ministry Of Manpower (MOM)
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with customers and/or clients to provide delivery updates and resolution.
Despatch Rider
Parkway Laboratory
03.2021 - 01.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collect PCR samples from Changi Airport, to deliver to lac located at Aljunied.
- Collect blood/urines/COVID samples at various clinic.
- Worked flexible hours across night, weekend, and holiday shifts.
Despatch Rider
INNOQUEST Diagnostics PTE. LTD.
06.2020 - 12.2020
- Proved successful working within tight deadlines and a fast-paced environment.
- COVID samples collector at various clinics.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Despatch Assistant
PDX Intercompany
06.2019 - 05.2020
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
Education
GCE N Levels
Riverside Secondary School
Singapore12.2014
PSLE
Woodlands Ring Primary School
Singapore12.2010
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Route Navigation
- Routing orders
- Service Coordination
- Customer Service
- Incident Reporting
- Active Listening
- Multitasking Abilities
- Organizational Skills
- Route Planning and Adjustment
- Dispatch Recordkeeping
- Time Management
Timeline
Despatcher
CERTIS CISCO
02.2022 - 02.2023
Despatch Rider
Parkway Laboratory
03.2021 - 01.2022
Despatch Rider
INNOQUEST Diagnostics PTE. LTD.
06.2020 - 12.2020
Despatch Assistant
PDX Intercompany
06.2019 - 05.2020
GCE N Levels
Riverside Secondary School
PSLE
Woodlands Ring Primary School
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