Overview
Work History
Education
Skills
Timeline
Generic
Muhammad Syahmi Bin Selamat

Muhammad Syahmi Bin Selamat

Overview

10
10
years of professional experience

Work History

IT Support VIP Engineer

PCCW Solutions
04.2021 - 05.2024
  • Providing desktop support for normal to high priority users as under government sector, Singapore Police Force
  • Roaming island wide, providing support to all divisions
  • Preplanning appointments to those who has issue’s, handling cases for laptop, desktop and iPad users
  • Assisting users with or without encrypted data transfer for those that require a 1-1 machine replacement.

Foodpanda Rider

06.2020 - 03.2021

IT Engineer

Nityo Infotech Services
12.2019 - 05.2020
  • Upgrading Desktops and Laptops from Windows 7 to Windows 10
  • Completing upgrades following the proper guidelines, backing up User's data successfully and ensuring no data lost once upgrade completed
  • Installing various software according to the previous User's default settings
  • Installing and removing RAM for Desktops and Laptops
  • Mapping User's printers and devices according to previous User's default settings.

Full Time Warehouse Assistant

H.L.Yong
03.2019 - 12.2019
  • Assisting supervisor on outgoing warehouse items
  • Packing items, collecting items as per Delivery Order by different company orders
  • On standby attendant to assist drivers on delivery, verifying and completing delivery orders.

Full Time F&B Service Crew (Krispy Kreme)

Manna 360 Pte Ltd
03.2018 - 12.2018
  • Responsible for the operation of outlet including carrying out duties as a Store In Charge, planning out schedules for the Full Time/Part Time, meeting outlet's expectations for monthly sales, maintaining store cleanliness, ordering stocks as to ensure outlet's stocks is always sufficient, strictly ensuring safe cash & cash register for daily sales tally with daily report, responsible for banking in weekly sales as company's requirement

Traineeship as a Customer Service Officer/Technician

QCD Technology (Apple Service Provider)
03.2014 - 02.2016
  • Mar 2014 - Mar 2015, diagnosing apple products such as laptops(Macbook)
  • Replacing faulty parts with new ordered parts and explaining to customer about the diagnose issue
  • Mar 2015 - Feb 2016, job scope was rotated as per contract to a Customer Service Officer
  • Listening and advising customer about reported issue, giving the best solution to customer frustrations and needs
  • Assisting manager in handling Macbook issue related problems, in-charge of newly employed interns, providing and advising interns on how to assist and solve customer issue.

Education

Nitec in Info-Communications Technology (Traineeship) - Network & Systems Administrations

ITE Central
12.2016

GCE 'N' Level -

Macpherson Secondary School
12.2013

Mayflower Secondary School
12.2009

Skills

  • Technical reporting
  • System Troubleshooting
  • Teamwork and Collaboration
  • Computer Skills
  • Critical Thinking
  • Problem Resolution
  • IT skills

Timeline

IT Support VIP Engineer

PCCW Solutions
04.2021 - 05.2024

Foodpanda Rider

06.2020 - 03.2021

IT Engineer

Nityo Infotech Services
12.2019 - 05.2020

Full Time Warehouse Assistant

H.L.Yong
03.2019 - 12.2019

Full Time F&B Service Crew (Krispy Kreme)

Manna 360 Pte Ltd
03.2018 - 12.2018

Traineeship as a Customer Service Officer/Technician

QCD Technology (Apple Service Provider)
03.2014 - 02.2016

Nitec in Info-Communications Technology (Traineeship) - Network & Systems Administrations

ITE Central

GCE 'N' Level -

Macpherson Secondary School

Mayflower Secondary School

Similar Profiles

CREATE PROFILE
Muhammad Syahmi Bin Selamat