Hi, I’m
Muhammad Syahfiq Tan Zainudin
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
Work History
Infinitus Productions
Freelance Event Organizer
05.2023 - 05.2023
Job overview
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Skilled at working independently and collaboratively in a team environment.
Singapore Armed Forces
National Service
05.2021 - 05.2023
Job overview
- Manned camp entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Provided security, deterrence and enforced limited access for civilians and military members in order to provide force protection and property security.
- Documented and organized security information accurately and efficiently.
- Conducted searches of individuals, vehicles and premises.
- Built excellent rapport and working relationship with the company to build trust and improve upon communication.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
Coffee Bean & Tea Leaf
Barista
07.2019 - 02.2020
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
AZE Catering Service
Waiter
09.2018 - 12.2018
Job overview
- Quickly set up, reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Carried out professional service, retaining polite and friendly approach at all times.
Timezone Group International
Customer Associate
01.2018 - 04.2018
Job overview
- Processed purchases and handled payment transactions using POS system.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Consistently met monthly sales goals and twice recognized as employee of month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
BHG (Singapore)
Salesman
12.2017 - 12.2017
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
Timberland
Retail Sales Associate
12.2016 - 03.2017
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Ngee Ann PolytechnicSingapore
from Aerospace Electronics
04.2021
University Overview
- 2.7295 GPA
- Field Hockey, 2018 to 2021
- Captain of Ngee Ann Hockey Team 2019-2020
- Floorball, 2019 to 2020
Skills
- Workflow Management
- Microsoft Office
- Microsoft PowerPoint
- POS System Operations
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Continuous Development
- Verbal and Written Communication
- Google Workspace
- Proficiency in C Programming
Timeline
Freelance Event Organizer
Infinitus Productions
05.2023 - 05.2023
National Service
Singapore Armed Forces
05.2021 - 05.2023
Barista
Coffee Bean & Tea Leaf
07.2019 - 02.2020
Waiter
AZE Catering Service
09.2018 - 12.2018
Customer Associate
Timezone Group International
01.2018 - 04.2018
Salesman
BHG (Singapore)
12.2017 - 12.2017
Retail Sales Associate
Timberland
12.2016 - 03.2017
Ngee Ann Polytechnic
from Aerospace Electronics
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