Job Search Status
Open to workDesired Job Title
Senior IT AnalystSenior IT Support EngineerSenior IT Project ManagementWork Type
Full TimeContract WorkLocation Preference
HybridLocation: MelakaMuar, Johor
Open to relocation: Yes
Open To Work
Muhammad Syafiq Bin Othman
Muar town
Work Preference
Summary
Competent Software Engineer with extensive experience in user support and system enhancement, demonstrating a strong commitment to deliver the task in good quality. Possesses in-depth knowledge of software project management, consistently delivering projects on given timeline while minimizing risks. Proven ability to excel in both remote and desk-side environments, fostering seamless communication and collaboration to enhance user satisfaction during support. Ready to help team to achieve company goals.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Senior IT Engineer
Honda Malaysia Sdn. Bhd.
Alor Gajah, Melaka
07.2013 - Current
- Led troubleshooting initiatives to resolve complex IT issues, enhancing system reliability and user satisfaction.
- Led and mentoring 3 junior engineers, fostering skill development and knowledge sharing within the team.
- Analyzed recurring technical problems by communicating with vendors and proposing permanent solutions to prevent future occurrences.
- Managed about 8 software development projects within 13 years with business users, facilitating seamless integration of new systems into car production environment.
- Managed system change management in agreeable timeline as to ensure business operation work as usual.
Associate Consultant
EBI Resources Sdn. Bhd.
Wilayah Persekutuan Kuala Lumpur
02.2012 - 06.2013
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions for LKIM and PLUS.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients' businesses.
- Facilitated system testing sessions with user.
- Managed helpdesk ticket for system support.
Education
Bachelor in Computer Science - Software Engineering
Universiti Malaysia Pahang
Gambang, Pahang 10-2011
Life Science Certificate -
Kolej Matrikulasi Johor
Tangkak, Johor04-2008
Skills
- Project management & system change management
- Software deployment
- Application support
- Application installations
- Remote support
- Training and mentoring
- IT security management
Certification
- Google IT Support, Google - Sept 2025
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior IT Engineer
Honda Malaysia Sdn. Bhd.
07.2013 - Current
Associate Consultant
EBI Resources Sdn. Bhd.
02.2012 - 06.2013
Bachelor in Computer Science - Software Engineering
Universiti Malaysia Pahang
Life Science Certificate -
Kolej Matrikulasi Johor