Muhammad Suhaimi Juraymi
Summary
Dynamic leader with proven expertise in operations management and employee relations, honed at Kaisen Telegraph Pte Ltd. Excelled in cultivating brand awareness and fostering a loyal customer base, achieving significant productivity boosts. Skilled in staff scheduling and teamwork, adept at problem-solving and multitasking, ensuring top-notch customer service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Outlet Manager
Kaisen Telegraph Pte Ltd
03.2023 - 12.2024
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
- Enhanced store aesthetics with meticulous visual merchandising techniques, attracting more customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
Supply Chain Assistant
Plantonic
11.2021 - 01.2023
- Monitored inventory levels closely to prevent stockouts or overstocking situations, optimizing warehouse space utilization.
- Improved supplier lead times by proactively addressing potential bottlenecks in the process, ensuring on-time deliveries from vendors.
- Conducted regular audits of warehouse processes, identifying inefficiencies and implementing corrective measures to maintain optimal performance levels.
- Increased efficiency in the supply chain by streamlining processes and implementing inventory management systems.
- Assisted in creating demand forecasts based on historical sales data and market trends, allowing for more accurate planning of production schedules.
- Managed import/export documentation requirements meticulously to ensure seamless movement of goods across borders without delays or penalties incurred due to noncompliance.
- Enhanced customer satisfaction through timely and accurate delivery of products, ensuring proper handling and packaging.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
Outlet Manager
Commune Cafe & Bistro Pte Ltd
03.2012 - 11.2020
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Coordinated seasonal merchandise changes effectively, ensuring seamless transitions between collections.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Barista
Starbucks
01.2010 - 11.2011
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
- Enhanced store aesthetics with meticulous visual merchandising techniques, attracting more customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
Education
Diploma - Multimedia
Nanyang Academy of Fine Arts
GCSE "N" Level -
North View Primary School
GCSE "O" Level -
Canberra Secondary School
Skills
- Store operations
- Employee Relations
- Staff Scheduling
- Brand Awareness
- Operations Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Outlet Manager
Kaisen Telegraph Pte Ltd
03.2023 - 12.2024
Supply Chain Assistant
Plantonic
11.2021 - 01.2023
Outlet Manager
Commune Cafe & Bistro Pte Ltd
03.2012 - 11.2020
Barista
Starbucks
01.2010 - 11.2011
Diploma - Multimedia
Nanyang Academy of Fine Arts
GCSE "N" Level -
North View Primary School
GCSE "O" Level -
Canberra Secondary School
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