Muhammad Sufi Bin Norhisham
Singapore
Summary
Organized & dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Desktop Support Engineer (L1)
Alphaeus Pte Ltd (NCS)
05.2021 - Current
- Perform Desktop Support services to users
- This includes receiving, prioritizing, documenting & actively resolving end user help requests & escalating incidents when necessary to maintain customer satisfaction & SLA expectations
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates & updates work instructions (where necessary)
- Document standards & procedures (where necessary)
Retail Assistant
NTUC FairPrice Singapore
11.2020 - 03.2021
- Kept store shelves, racks & bins presentable with frequent resets
- Managed day-to-day replenishment needs, including merchandising products, facing items, & rotating stock
- Updated signage to reflect new pricing & special in-store events & promotions
- Prepared merchandise for sales floor, including tagging items & organizing special promotions
- Helped store manager with administrative tasks such as customer service & directing clients
- Protected store assets by monitoring customer's behaviors
- Backed up team members by assisting with resolving customer's complaints
- Maintained customer satisfaction, quickly resolving issues & offering expert assistance
Cashier
Books Kinokuniya Singapore
03.2018 - 08.2018
- Educated customers about upcoming promotions, changing procedures, & available items
- Balanced cash drawer at beginning & end of each shift, investigating & resolving any discrepancies
- Boosted repeat business with routine suggestions of loyalty programs & store cards
- Kept balance sheets with amounts & numbers of transactions
- Recorded daily transactions precisely to avoid errors & keep logs accurate
- Maintained accurate register totals by carefully counting & securing cash
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Kept customers happy by quickly processing payments & bagging purchases
Education
Diploma In Infocomm & Digital Media - (IT Network & System Administration)
Nanyang Polytechnic
180 Ang Mo Kio Ave 8, Singapore 56983003.2024
Higher Nitec In Civil & Structural Engineering Des -
Institute of Technical Education
2 Ang Mo Kio Dr, Singapore 56772003.2018
Nitec In Info-Communication Technology - (Network & System Administration)
Institute of Technical Education
1 Choa Chu Kang Grove, Singapore 68823612.2015
Singapore GCE O-Level -
Regent Secondary School
50 Choa Chu Kang North 5, Singapore 6896212013
Singapore GCE N-Level -
Regent Secondary School
50 Choa Chu Kang North 5, Singapore 6896212012
Primary School Leaving Examination Certificate -
Unity Primary School
21 Choa Chu Kang Cres, Singapore 6882682008
Skills
- Technical Proficiency: Windows, macOS, hardware components, peripherals
- Problem-Solving: Diagnosing & resolving hardware, software, & network issues, root cause analysis
- Customer Service: Professional communication, empathy, user satisfaction
- Documentation: Incident tracking, reporting, trend analysis
- Collaboration: Teamwork with IT support, network engineers, systems administrators
- Adaptability: Learning new technologies, staying updated
- Time Management: Prioritizing tasks, meeting deadlines
Personal Information
- Date of Birth: 21 December 1996
- Sex: Male
- Nationality / Citizenship: Singapore Citizen
- Country / Place of Birth: Singapore
- Race: Malay
- Dialect: Malay
- Language proficiency: English & Malay
Timeline
Desktop Support Engineer (L1)
Alphaeus Pte Ltd (NCS)
05.2021 - Current
Retail Assistant
NTUC FairPrice Singapore
11.2020 - 03.2021
Cashier
Books Kinokuniya Singapore
03.2018 - 08.2018
Diploma In Infocomm & Digital Media - (IT Network & System Administration)
Nanyang Polytechnic
Higher Nitec In Civil & Structural Engineering Des -
Institute of Technical Education
Nitec In Info-Communication Technology - (Network & System Administration)
Institute of Technical Education
Singapore GCE O-Level -
Regent Secondary School
Singapore GCE N-Level -
Regent Secondary School
Primary School Leaving Examination Certificate -
Unity Primary School
Similar Profiles
Syeda BegumSyeda Begum
Project Administrator at Alphaeus Pte LtdProject Administrator at Alphaeus Pte Ltd
Moanish Ashok KumarMoanish Ashok Kumar
Desktop Support Engineer at Alphaeus Pte. Ltd.Desktop Support Engineer at Alphaeus Pte. Ltd.
Venus G. DionisioVenus G. Dionisio
Senior/Network Engineer at NCS PTE Ltd / NEC PTE LtdSenior/Network Engineer at NCS PTE Ltd / NEC PTE Ltd