Shazrul Afiq
Summary
Dynamic leader with proven success in operations management and staff development, notably at DHL. Skilled in travel bookings and fostering team collaboration, I excel in enhancing customer satisfaction and streamlining reservation processes. Achieved significant improvements in guest feedback and operational efficiency through effective staff training and a focus on continuous improvement.
Overview
10
10
years of professional experience
Work History
Reservations and Communication
Novotel&Mercure Hotel at Stevens
Singapore
09.2023 - 01.2025
- Ensured compliance with relevant privacy regulations when handling sensitive guest information during reservation process.
- Fostered a culture of continuous improvement by encouraging open communication among team members regarding challenges faced or opportunities identified within the department.
- Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
Food Service Worker
Kream SG
Singapore
01.2023 - 09.2023
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Firefighter
National Service
Singapore
06.2018 - 06.2020
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
Supervisor of Operations
DHL
Singapore
05.2017 - 08.2018
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Cashier
Guardian
Singapore
02.2015 - 12.2015
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Nitec - Chemical Process Technology
ITE EAST
Singapore03.2017
N Levels - N Level
Springfield Secondary School
Singapore12.2015
PSLE -
East View Primary
Singapore12.2011
Skills
- Travel bookings
- Hotel accomodations
- Till counting
- Transportation information
- Staff training and development
- Staff Management
- Telephone reservations
- Operations management
Personal Information
Title:
Contact
Singapore 520851
Education
Singapore,Singapore,Singapore
Timeline
Reservations and Communication
Novotel&Mercure Hotel at Stevens
09.2023 - 01.2025
Food Service Worker
Kream SG
01.2023 - 09.2023
Firefighter
National Service
06.2018 - 06.2020
Supervisor of Operations
DHL
05.2017 - 08.2018
Cashier
Guardian
02.2015 - 12.2015
Nitec - Chemical Process Technology
ITE EAST
N Levels - N Level
Springfield Secondary School
PSLE -
East View Primary