MUHAMMAD SALEHAN JAAFAR
Summary
Proven problem-solver and customer support specialist, I excelled at HOMEBASED BAKER by enhancing client satisfaction and securing repeat business through tailored solutions and consistent communication. My time management and attention to detail skills were honed across roles, significantly improving tour quality at RIVER SAFARI and service efficiency at KFC Restaurant.
Overview
10
10
years of professional experience
Work History
Freelancer
HOMEBASED BAKER
01.2020 - 01.2025
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Strengthened client relationships with consistent communication and timely project updates.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Tour Guide
RIVER SAFARI
01.2018 - 01.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Waiter
KFC Restaurant
01.2015 - 12.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
NITEC - PASTRY AND BAKING
INSTITUTE OF TECHNICAL EDUCATION
Singapore, Null, Singapore01-2015
N’LEVEL - -
BUKIT PANJANG GOVT HIGH SCHOOL
Singapore, Null, Singapore12-2013
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Freelancer
HOMEBASED BAKER
01.2020 - 01.2025
Tour Guide
RIVER SAFARI
01.2018 - 01.2020
Waiter
KFC Restaurant
01.2015 - 12.2017
NITEC - PASTRY AND BAKING
INSTITUTE OF TECHNICAL EDUCATION
N’LEVEL - -
BUKIT PANJANG GOVT HIGH SCHOOL
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