Verified
This profile is verified using an email address.
Muhammad Sahid Bin Ibrahim
General Insurance Specialist (Motor)
Overview
15
15
years of professional experience
Work History
General Insurance Specialist (Motor)
Income Insurance
08.2016 - Current
- Provided expert guidance on policy options, enhancing customer understanding and satisfaction.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Maintained high standards of customer service by building relationships with clients.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Handled high call volumes daily while maintaining a professional demeanor and positive attitude toward each client interaction.
- Streamlined administrative tasks by managing CRM system efficiently, enabling more focused time on sales activities.
- Overcame objections using friendly, persuasive strategies.
- Developed comprehensive knowledge of insurance products to effectively address client inquiries.
Campaign Executive (General Insurance)
AIG
Singapore
2015 - 2016
- Developed comprehensive knowledge of insurance products to effectively address client inquiries.
- Executed targeted sales strategies to achieve monthly quota for new policy enrollments.
- Collaborated with underwriting teams to ensure timely processing of policies and claims.
- Boosted sales revenues by identifying cross-selling and upselling opportunities within existing customer base.
- Developed extensive knowledge of products and services to better assist customers.
- Achieved sales targets consistently by utilizing persuasive selling techniques and comprehensive product knowledge.
Personal Loans Telesales Officer
UOB Bank
Singapore
01.2013 - 12.2015
- Analyzed customer feedback to refine sales strategies and improve service delivery.
- Trained new team members on product knowledge and effective selling techniques.
- Executed daily sales calls, achieving consistent engagement with potential clients.
- Utilized CRM software to track sales activities and manage customer interactions effectively.
- Maintained a high call volume to maximize sales opportunities and meet monthly quotas.
- Increased sales revenue by developing and implementing targeted telesales strategies.
- Boosted customer satisfaction by addressing concerns promptly and providing product information accurately.
- Conducted regular follow-ups with potential customers to maintain engagement and convert leads into sales.
- Achieved consistent success in meeting or exceeding daily/weekly/monthly sales targets.
- Utilized CRM software to track leads, manage customer information, and streamline the sales process.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
Personal Loans Telesales Officer
Idealcall on behalf of Standard Chartered Bank
Singapore
01.2012 - 12.2013
- Increased sales revenue by developing and implementing targeted telesales strategies.
- Improved efficiency by creating call schedules that maximized coverage of target markets within designated timeframes.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Maintained a high call volume to maximize sales opportunities and meet monthly quotas.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Timeline
General Insurance Specialist (Motor)
Income Insurance
08.2016 - Current
Personal Loans Telesales Officer
UOB Bank
01.2013 - 12.2015
Personal Loans Telesales Officer
Idealcall on behalf of Standard Chartered Bank
01.2012 - 12.2013
Campaign Executive (General Insurance)
AIG
2015 - 2016