MUHAMMAD SAFWAN BIN SHAHRUDDIN

Execute engineering tasks such as system and/or devices installation and deployment

* Perform site surveys and site measurements independently / with external vendors & partners to ensure these are sufficient for installation of touchpoints & devices

* Work closely and manage vendors to identify, track and correct deployment issues (hardware replacement) with vendors performing touchpoint installation

* Perform hardware and workstation installation, as well as basic software installation and configuration tasks.

* Create or update procedures and project documentation

* Manage a multitude of vendors involved in deployment and monitor and follow-up with their progress to ensure assigned timelines are met

* Escalate issues to the deployment manager / project manager if vendors / engineering tasks face challenges that cannot be resolved

* Track and document hardware and software quotations, procurement and delivery

* Perform inventory tracking and asset tagging

* Work closely with the integration team to provide support during System Integration Tests, ORAT and Go Live

- Providing technical support such as performing IMAC, identifying and

resolving issues encountered by end users

- Supporting end users on MS office, Windows 7, Windows 10, VPN

remote access and hardware troubleshooting

- Liaising with other support groups and third-party vendors to provide

seamless support to end users

- Supporting several companies for backfills and projects which are,

Singapore Airlines, Singtel, OCBC Bank, TeleDirect ,Panasonic and

Ericsson