MUHAMMAD SAFRI BIN SANI
Singapore
Summary
Experienced professional with 14 years in the hospitality industry and 5 years in supply chain management. Proactive, dependable, and a great team player with a keen eye for detail. Successfully managed front-of-house operations in a 5-star hotel, consistently delivering exceptional experiences to guests and tenants in various settings, including hotels and private properties.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Guest Operations Specialist
Blueground Singapore Pte Ltd
01.2023 - 12.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
Duty Manager
Crown Plaza Hotel Changi Airport
01.2019 - 01.2023
- Conduct check-in/out reports (snag lists) and on-the-spot property repairs.
- Assist in furnishing new units, including layouts, snag lists, and photoshoot styling.
- Transport inventory from the warehouse and manage stock control using WMS.
- Supervise handymen and handle emergency maintenance.
- Assist with data entry, administration, and messenger duties.
- Manage property viewings for prospective clients.
- Promoted to Duty Manager, overseeing Front Office operations in the absence of higher management.
- Ensure prompt guest services, handle complaints, and maintain guest relations.
- • Maintain DM logs, oversee emergency procedures, and liaise with Security and IT.
- • Monitor guest billings, process rebates, and clear outstanding balances.
Assistant Manager Rooms Controller
Crown Plaza Hotel Changi Airport
01.2017 - 01.2019
- Promoted to Assistant Manager
- Work with superior to prepare and manage department's budget and is aware of financial target
- Supervise Rooms Controller and manage Flight Crews operations
- Works closely with Superior and Human Resource Manager to ensure departmental performance of staff is productive including but not limited to; Preparing induction programs for new employees, on the job training, provide input for probations and formal performance appraisal, Ensure new staff attend Corporate Orientation within first month of hire
- Manage Guest experience
- Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Rooms Controller
Crown Plaza Hotel Changi Airport
01.2016 - 01.2017
- Managing airline crews, groups and delayed flights room allocations
- Ensure rooms prepared in advance in order for seamless arriving and departure experience
- Close Contacts with Sales and Finance to ensure billings are well managed, preventing any discrepancies
- Monitor outstanding balance for guest billings, rebates for any service recovery
Front Office Supervisor
Hotel Vagabond Singapore
01.2015 - 01.2016
- Company Overview: Part of a pre-opening team of a beautiful Art Boutique Hotel
- First of it's kind in Singapore and designed by French designer Jacque Garcias
- Assist Front Office Managers & Guest Relations Officers for smooth daily operations
- Ensure efficient check-in and check-out process for all guests
- Greet and extend courtesies to VIP guests
- Enroll guests in Marriott program and explain benefits
- Handle and solve guests' complaints
- Provide information, assistance, and concierge services
- Maintain accurate room status information
- Keep Front Desk and Lobby clean and well-equipped
- Complete follow-ups promptly and accurately
- Perform cashiering duties and maintain corporate image
- Part of a pre-opening team of a beautiful Art Boutique Hotel
- First of it's kind in Singapore and designed by French designer Jacque Garcias
Guest Relations Officer
Singapore Marriott Tang Plaza Hotel
01.2014 - 01.2015
- Document pertinent information in department logbook
- Report accidents, injuries, and unsafe work conditions to Manager
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Obtain manual authorizations and follow all Accounting procedures
- Assist management in training, evaluating, counseling, motivating and coaching employees
- Develop/maintain positive working relationships; listen and respond appropriately to employee concerns
Guest Relations Agent
Singapore Marriott Tang Plaza Hotel
01.2012 - 01.2014
Supervisor
SATS Logistic Solution (SLS)
01.2011 - 01.2012
- Handle inbound, outbound and returned goods and ensure greatest care is exercised in safe handling of cargoes, and adequate protection provided to cargoes during handling, storing, packing and delivery
- Ensure all incoming / outgoing materials are checked, identified, marked and stored as appropriate and in accordance with cargo receipt procedures
- Ensure that all proper administration and document control pertaining to receipt or issue of cargo is tallied
- Maintain safety and security of the warehouse aside from making sure of the tidiness and cleanliness of the warehouse
- Ensure that non-conformance cargoes are isolated, identified and reported to immediate overall supervisor for appropriate actions
- Ensure that timely and accurate update of cargoes receipt are released to shipping
Courier
DHL Express Pte. Ltd.
01.2008 - 01.2011
- Delivering a wide variety of items to different addresses and through different routes
- Following routes and time schedules
- Loading, unloading, preparing, inspecting, and operating a delivery vehicle
- Collecting payments
- Handling high-value or confidential items
Education
CTH Level 3 Diploma in Hospitality Leadership ( IHG LeadingOthers) -
Confederation Of Tourism & Hospitality (CTH)
Singapore01.2019
Certificate in Hotel & Accommodation Services -
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD
Singapore01.2013
N Levels -
SINGAPORE EXAMINATIONS ASSESSMENT BOARD
Singapore 10.2006
Skills
- Property Management System (OPERA)
- WMS (NAVISION)
- Public Relations
- Hospitality
- Hotel Management
- Mentoring
- Training
- Customer Service
- Real Estate Management
- Teamwork
Certification
- Certificate in Hotel & Accommodation Services, ASCOTT INTERNATIONAL MANAGEMENT PTE LTD, 01/01/13
- CTH Level 3 Diploma in Hospitality Leadership (IHG Leading Others), Confederation Of Tourism & Hospitality (CTH), 01/01/19
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Bahasa Indonesia
Intermediate (B1)
Recognitions
- Participant in ARDE Receptionist of the Year, 01/01/14, Singapore Marriott Hotel
- Ascott Luxury 7 Star Butler, Magnum Butler, 01/01/14
- Associate of the Month, 10/01/12, Singapore Marriott Hotel
- Best Arrival, 12/01/13, Singapore Marriott Hotel
- Best Departure, 09/01/14, Singapore Marriott Hotel
- Best Departure, 03/01/14, Singapore Marriott Hotel
- Highest Upseller, 01/01/14, Singapore Marriott Hotel
- Highest Upseller, 02/01/14, Singapore Marriott Hotel
- Colleague of the Month - Front of the House, 01/01/17, Crowne Plaza Changi Airport
Personal Information
Expected Salary: $4000 (negotiable)
Timeline
Senior Guest Operations Specialist
Blueground Singapore Pte Ltd
01.2023 - 12.2024
Duty Manager
Crown Plaza Hotel Changi Airport
01.2019 - 01.2023
Assistant Manager Rooms Controller
Crown Plaza Hotel Changi Airport
01.2017 - 01.2019
Rooms Controller
Crown Plaza Hotel Changi Airport
01.2016 - 01.2017
Front Office Supervisor
Hotel Vagabond Singapore
01.2015 - 01.2016
Guest Relations Officer
Singapore Marriott Tang Plaza Hotel
01.2014 - 01.2015
Guest Relations Agent
Singapore Marriott Tang Plaza Hotel
01.2012 - 01.2014
Supervisor
SATS Logistic Solution (SLS)
01.2011 - 01.2012
Courier
DHL Express Pte. Ltd.
01.2008 - 01.2011
CTH Level 3 Diploma in Hospitality Leadership ( IHG LeadingOthers) -
Confederation Of Tourism & Hospitality (CTH)
Certificate in Hotel & Accommodation Services -
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD
- Certificate in Hotel & Accommodation Services, ASCOTT INTERNATIONAL MANAGEMENT PTE LTD, 01/01/13
- CTH Level 3 Diploma in Hospitality Leadership (IHG Leading Others), Confederation Of Tourism & Hospitality (CTH), 01/01/19
N Levels -
SINGAPORE EXAMINATIONS ASSESSMENT BOARD
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