Muhammad Ruzaini Bin Rosman

• Design and implement tailored financial strategies to help individuals meet their long-term financial objectives.

• Collaborate with clients to assess their needs for life, health, and personal general insurance, as well as foundational investment solutions, to determine their risk tolerance and financial goals.

• Continuously monitor clients’ financial progress and provide ongoing guidance and recommendations to adapt to changes in their life circumstances or market conditions.

• Construct a personal financial plan for individuals to ensure financial goals are successfully achieved over the horizon.

• Develop professional relationships with prospective and existing clients based on trust, empathy, credibility and ethical conduct.

• Work with clients with life, health and personal general insurance needs and basic investments needs to establish their risk profile.

• Prepared technical documentation for system design, testing, and implementation.

• Led factory and on-site testing, commissioning, and system integration activities.

• Collaborated with clients and external stakeholders to enhance incident management processes and reduce response times.

• Troubleshoot and resolved hardware and network issues involving Cisco LAN switches, Fortinet firewalls, database servers, and card reader systems.

• Performed weekly database health checks at customer sites to proactively identify and mitigate system risks.

• Delivered 24/7 technical support, ensuring rapid resolution of critical incidents and minimal service disruption.

· Assembled and tested wire bonding machines to make sure they worked correctly and met quality standards.

· Found and fixed machine issues by applying troubleshooting and diagnostic skills.

· Supervised small groups during production tasks and projects, helping the team work smoothly and stay organized.

· Spotted areas where processes could be improved and supported changes to make work more efficient.

· Kept clear records of how machines were built and tested to help the team learn and maintain quality.

• Achieved a ‘Very Good’ grade in Certificate of Service.

• Acquired leadership qualities by delegating tasks to team members and possessing a positive attitude.

• Obtained good observation and communication skills as these skills are key in handling situations during patrol.

• Learned quick thinking skills for exposure to a wide variety of situations during patrol.

• Assist the technicians in equipment set-up for testing.
• Assist the Assistant Operations Engineer in doing the administrative stuff.
• Solved a mini project which include 'Replicate Data and Program Column Charts using Macros Programming'.