Muhammad Ridzwan Idris
Summary
Professional and results-driven operations specialist with comprehensive experience in managing teams and optimizing processes. Strong focus on collaboration and adaptability, ensuring seamless operations and high performance. Skilled in strategic planning, resource allocation, and problem-solving, consistently driving improvements and achieving objectives. Reliable and flexible, able to meet changing needs and deliver impactful results.
Experienced with operational management, driving efficiency and client satisfaction. Utilizes strategic planning to streamline processes and enhance team productivity. Track record of fostering collaborative environments and delivering consistent results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ships Agency Operator
Wilhelmsen Port Services
05.2024 - Current
- Process all necessary formalities and declarations timely to ensure smooth arrival/departure of ship assigned.
- Process crew documentation and certifications.
- Handling of Cash to master's request including delivery on board.
- Collaborated closely with clients to develop tailored solutions that met their unique needs and objectives.
- Managed port operations, ensuring compliance with safety regulations and industry standards.
- Maintains a good relationship with the Ship Captain and Chief Engineer of the ship.
- Coordinated vessel schedules and cargo handling to optimize turnaround times.
Service Technician
EM Real Estate
07.2017 - 06.2024
- Diagnosed and repaired equipment issues to enhance operational efficiency.
- Conducted routine maintenance to ensure optimal performance of machinery.
- Collaborated with team members to streamline service processes and reduce turnaround time.
- Trained junior technicians on troubleshooting techniques and safety protocols.
Shipping Executive
Primus Shipping Agencies (Asia) Pte. Ltd.
02.2015 - 07.2017
- Understand and perform trade and customs-related processes such as Tradenet, Portnet, and NTP
- Schedule and monitor air and sea (import and export) freight bookings and documentation.
- Coordinate with customers, peers, and vendors to ensure smooth flow in daily operations
- Perform invoicing processes and ensure efficiency and accuracy of the accounts receivables and accounts payables
- Ensure all shipping documentation, booking requirements and other information required are complete and free of error by verification and on-time processing
- Ensure standard operating procedures, as set by the company and outlined using ISO certification guidelines, are followed
Shipping Co-ordinator
Hai Hap Huat Marine Pte Ltd
09.2012 - 02.2015
- Co-ordinate accordingly orders from customer.
- Plan with boatman timing and location to supply orders.
- Liase with customer for smooth arrangement ordered by agent.
Education
Professional Certificate of Engineering - Building And Servicicng
Institute Of Technical Education
01.2008
"O" Level - undefined
Zhenghua Secondary School
01.2006
Primary/Secondary School/"O" Level - undefined
Zhenghua Secondary School
01.2004
Skills
- Data-driven decision making
- Performance analysis
- Computer skills
- Professional communication
- Flexible schedule
- Follow-up skills
- Teamwork and collaboration
Certification
- Motorcycle Licence
- Issued by Singapore Traffic Police
- Current
- Class 2b
- Class 2a
- Class 2
- Class 3 - Ongoing
Languages
Bahasa Malaysia
English
Mandarin
Timeline
Ships Agency Operator
Wilhelmsen Port Services
05.2024 - Current
Service Technician
EM Real Estate
07.2017 - 06.2024
Shipping Executive
Primus Shipping Agencies (Asia) Pte. Ltd.
02.2015 - 07.2017
Shipping Co-ordinator
Hai Hap Huat Marine Pte Ltd
09.2012 - 02.2015
"O" Level - undefined
Zhenghua Secondary School
Primary/Secondary School/"O" Level - undefined
Zhenghua Secondary School
Professional Certificate of Engineering - Building And Servicicng
Institute Of Technical Education
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