Muhammad Ridzuan Bin Abdul
Rider
Summary
Dynamic and results-driven professional with experience at Grab PTE LTD, excelling in customer satisfaction and operational efficiency. Proven ability to enhance service quality through effective communication and problem-solving skills. Recognized for maintaining a safe working environment and fostering team collaboration, contributing to improved delivery times and client trust.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Rider
Grab PTE LTD
2020 - Current
- Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
- Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
- Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
- Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
- Maintained a clean and organized vehicle, promoting a positive image for the company and increasing client confidence.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Developed an extensive knowledge of local geography over time which contributed significantly towards more efficient routes and faster delivery times.
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
Lifestyle Ambassador
Hotel Pan Pacific
05.2023 - 08.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Education
WSQ - Customer Service Excellence-1
03.2024
WSQ - People Change Management-4
11.2022
WSQ - Adapt To Change-4
11.2022
WSQ - Workplace Communication-4
11.2022
WSQ - Workplace Literacy (Listening) Level 6
08.2014 - 08.2014
WSQ - Workplace Literacy (Reading) Level 5
08.2014 - 08.2014
WSQ - Workplace Literacy (Speaking) Level 6
08.2014 - 08.2014
Skills
- Physical fit
- Communicate and relate effectively in Workplace
- Develop personal effectiveness at Operations level
- Solve Problems and Make Decisions at Operations level
- Apply Emotional Competence to Manage Self at the Workplace
- Maintain Safe and Secure Working Environment
- Maintain Personal Presentation and Employability at Workplace
- Adpat to Change
Timeline
Lifestyle Ambassador - Hotel Pan Pacific
05.2023 - 08.2023
Centre of Employability Skills(CES) - WSQ, Workplace Literacy (Listening) Level 6
08.2014 - 08.2014
Centre of Employability Skills(CES) - WSQ, Workplace Literacy (Reading) Level 5
08.2014 - 08.2014
Centre of Employability Skills(CES) - WSQ, Workplace Literacy (Speaking) Level 6
08.2014 - 08.2014
Rider - Grab PTE LTD
2020 - Current
Yio Chu Kang Secondary School - ,
NTUC Learning Hub - WSQ, Customer Service Excellence-1
SSTC INSTITUTE PTE LTD - WSQ, People Change Management-4
NATC INSTITUTE PTE LTD - WSQ, Adapt To Change-4
NATC Institute PTE LTD - WSQ, Workplace Communication-4