Summary
Overview
Work History
Education
Skills
Timeline
Muhammad Ridzuan Bin Abdul

Muhammad Ridzuan Bin Abdul

Rider

Summary

Dynamic and results-driven professional with experience at Grab PTE LTD, excelling in customer satisfaction and operational efficiency. Proven ability to enhance service quality through effective communication and problem-solving skills. Recognized for maintaining a safe working environment and fostering team collaboration, contributing to improved delivery times and client trust.

Overview

2026
2026
years of professional experience
3
3
Languages

Work History

Rider

Grab PTE LTD
2020 - Current
  • Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
  • Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
  • Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
  • Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
  • Maintained a clean and organized vehicle, promoting a positive image for the company and increasing client confidence.
  • Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
  • Developed an extensive knowledge of local geography over time which contributed significantly towards more efficient routes and faster delivery times.
  • Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.

Lifestyle Ambassador

Hotel Pan Pacific
05.2023 - 08.2023
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Education

Yio Chu Kang Secondary School, Singapore

WSQ - Customer Service Excellence-1

NTUC Learning Hub, SINGAPORE
03.2024

WSQ - People Change Management-4

SSTC INSTITUTE PTE LTD, Singapore
11.2022

WSQ - Adapt To Change-4

NATC INSTITUTE PTE LTD, Singapore
11.2022

WSQ - Workplace Communication-4

NATC Institute PTE LTD, Singapore
11.2022

WSQ - Workplace Literacy (Listening) Level 6

Centre of Employability Skills(CES), Singapore
08.2014 - 08.2014

WSQ - Workplace Literacy (Reading) Level 5

Centre of Employability Skills(CES), Singapore
08.2014 - 08.2014

WSQ - Workplace Literacy (Speaking) Level 6

Centre of Employability Skills(CES), Singapore
08.2014 - 08.2014

Skills

- Physical fit

Timeline

Lifestyle Ambassador - Hotel Pan Pacific
05.2023 - 08.2023
Centre of Employability Skills(CES) - WSQ, Workplace Literacy (Listening) Level 6
08.2014 - 08.2014
Centre of Employability Skills(CES) - WSQ, Workplace Literacy (Reading) Level 5
08.2014 - 08.2014
Centre of Employability Skills(CES) - WSQ, Workplace Literacy (Speaking) Level 6
08.2014 - 08.2014
Rider - Grab PTE LTD
2020 - Current
Yio Chu Kang Secondary School - ,
NTUC Learning Hub - WSQ, Customer Service Excellence-1
SSTC INSTITUTE PTE LTD - WSQ, People Change Management-4
NATC INSTITUTE PTE LTD - WSQ, Adapt To Change-4
NATC Institute PTE LTD - WSQ, Workplace Communication-4

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