Muhammad Ridzuan Abdul Jalil
Kuala Lumpur
Summary
Proven track record in elevating customer engagement and sales, notably at Rimowa - Lvmh, through expert relationship management and consultative selling. Achieved consistent sales targets by leveraging financial knowledge and new business development skills. Excelled in creating lasting client relationships and driving revenue growth, demonstrating a significant increase in customer satisfaction levels.
Overview
8
8
years of professional experience
Work History
Client Advisor
Rimowa - Lvmh
06.2023 - Current
- Assisted customers with product selection based on individual needs and preferences.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Sales Advisor
Sacoor Brothers
04.2022 - 06.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Sales Associate
Pedro
08.2020 - 03.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Reception Assistant
MELATI TANJUNG BEACH RESORT
11.2016 - 02.2020
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
- Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
Education
No Degree - SIJIL PELAJARAN MALAYSIA
SMK HILLCREST
SELANGOR 04.2001 -
Skills
- Relationship Management
- Consultative Selling
- New Business Development
- Financial knowledge
- Customer Engagement
Timeline
Client Advisor
Rimowa - Lvmh
06.2023 - Current
Sales Advisor
Sacoor Brothers
04.2022 - 06.2023
Sales Associate
Pedro
08.2020 - 03.2022
Reception Assistant
MELATI TANJUNG BEACH RESORT
11.2016 - 02.2020
No Degree - SIJIL PELAJARAN MALAYSIA
SMK HILLCREST
04.2001 -
Similar Profiles
Tianji LiTianji Li
Casual assistance at RIMOWA LVMH Fashion GroupCasual assistance at RIMOWA LVMH Fashion Group
Kai SongKai Song
Sales at Rimowa - LvmhSales at Rimowa - Lvmh
Lilly KuropatLilly Kuropat
Client Advisor at RIMOWAClient Advisor at RIMOWA