Muhammad Rayyan Aniq
Summary
.Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following guidelines and eager to contribute expertise in guest satisfaction for the Singapore Zoo .Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Coffee Bean & Tea Leaf
11.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Ngee Ann Polytechnic
535 Clementi Road Singapore 59948904.2026
No Degree -
Hillgrove Secondary School
10 Bukit Batok Street 5209.2022
Skills
- POS Systems
- Multitasking
- Cash Handling
- Customer service
- Opening and Closing Duties
- Adaptable and Flexible
Certification
Singapore-Cambridge General Certificate of Education Ordinary Level (GCE O-Level), (2022)
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Barista
Coffee Bean & Tea Leaf
11.2022 - Current
High School Diploma -
Ngee Ann Polytechnic
No Degree -
Hillgrove Secondary School
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