Summary
Overview
Work History
Education
Skills
Current Job Scope
Certification
Timeline
Generic
Muhammad Rashid Rosli

Muhammad Rashid Rosli

IT System Engineer

Summary

Knowledgeable Conferencing related with solid background in system engineering. Effectively designed and implemented complex systems solutions, ensuring optimal performance and reliability. Demonstrated analytical thinking and problem-solving abilities while collaborating within cross-functional teams.

Overview

12
12
years of professional experience
2
2
Certifications
2
2
Languages

Work History

IT System Engineer

Quesscorp Singapore
12.2022 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
  • Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
  • Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.

AV Executive

BP Singapore
07.2022 - 12.2022
  • Station On-Site at BP Singapore to handle the offices Av equipment, Meetings, Hybrid Teams Meeting & Events.
  • Maintenance & Services for all the peripheral
  • Paperwork & Quotation
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Established long-term client relationships through consistent delivery of high-quality products and services.

Assistant Service Engineer

Electro Acoustic System
05.2018 - 07.2022
  • Assistant Service Engineer at Electro Acoustic System station at ITE College Central (AMK) doing live show, sound mixing, lighting cues and programming using GrandMA2 and Etc console.
  • Troubleshooting and giving visual support to venue and external user.
  • Service and maintenance of audio-visual equipment at the venue.
  • Responding to Ad-hoc duty and installation of audio-visual system.
  • Some shows include doing National Day Rally, ITE dance emblazon, and many more ad-hoc shows from external users.

Freelance Audio, Visual & Lighting

01.2013 - 01.2018
  • Lighting Programmer/Operator for Dinner & dance or Wedding events.
  • Follow-spotter for shows.
  • Lighting Crew for 2017 Star Theatre Prudential Eye Awards.
  • Irma Lighting Programmer.
  • School Final Year Project Lighting Designer/programmer & Operator.

Education

Diploma in Applied Science - Nutrition and Food Science

Republic Polytechnic
Singapore
01.2019 - 2022.01

Skills

Troubleshooting & Technical support

Project management VC/AV

Hardware and software installation & Configuration

Incident management

Cloud services

Systems analysis and design

Hardware configuration

Vendor management

Technical writing

Current Job Scope

Conferencing Technology(External), Managing projects, Implementation, Troubleshooting, Meeting Stakeholders expectation, Vendor management, UX topic, Deputy Technical lead for Crestron room scheduling panel

Certification

Dante Level 2

Timeline

IT System Engineer

Quesscorp Singapore
12.2022 - Current

AV Executive

BP Singapore
07.2022 - 12.2022

Dante Level 2

01-2022

Q-SYS Level 1

01-2021

Diploma in Applied Science - Nutrition and Food Science

Republic Polytechnic
01.2019 - 2022.01

Assistant Service Engineer

Electro Acoustic System
05.2018 - 07.2022

Freelance Audio, Visual & Lighting

01.2013 - 01.2018

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Muhammad Rashid RosliIT System Engineer