Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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MUHAMMAD QAIYUM BIN JAAFAR

MUHAMMAD QAIYUM BIN JAAFAR

Summary

Hardworking and pro-active Desktop Support Engineer with 3 years of experience. Willing to learn and explore new things. Able to guide and teach colleagues/users patiently. Good communication skills and very passionate in work.

Overview

5
5
years of professional experience

Work History

Internship

CTC Global Pte Ltd
  • Distributing laptops & transferring users PC to another location.

Full Time

NCS Pte Ltd
06.2021 - 09.2024
  • Update, Install, Troubleshoot & Configure Laptops, Samsung Tablets, iPads, Chromebooks, MacBook, Printer & Scanner
  • Preventive maintenance for all the devices
  • Patch devices to the latest KB, BIOS update or operating system so that the device is up to date
  • Reimage devices if the laptop is corrupted or to wipe off data from previous user that hold onto the device
  • Raise an incident ticket & service request for user
  • Assist user whenever they need help
  • Troubleshoot projector or visualiser if there’s any issue
  • Setting up projector or smart TV for meetings
  • Handling list of assets
  • Handling loans out/return device for users
  • Routine inspection for Server Room & LAN Room to ensure that the UPS, Access Point & Switches are working.

Full Time

AWP Pte Ltd
01.2021 - 05.2021
  • Update, Install & Configure PCs & Laptops
  • Backing up files
  • Resolving user issues
  • Grant users request
  • Checking systems whether is it functioning or not before the start of a meeting
  • Setting up devices before the start of a meeting or event.

Part Time

Challenger Technologies Ltd
08.2019 - 01.2021
  • Promoting & selling IT products such as router, printer, cables & computer accessories.

Education

Lakeside Primary School

Yuan Ching Secondary School

Nitec in Info-comm Technology (Networking & System Administration) -

ITE College West, Chua Chu Kang

Higher Nitec in Information Technology -

ITE College West, Chua Chu Kang

Diploma in Digital Media & Info-comm (Networking & System Administration) -

Nanyang Polytechnic, Ang Mo Kio

Skills

  • BMC International College Certificate in MS Office Package
  • ITE College West, Chua Chu Kang Certificate in Database and SQL Essentials

Personal Information

  • Age: 27
  • Expected Salary: $2500 - $3500 (Can be negotiable)
  • Nationality: Singaporean
  • Marital Status: Single

Timeline

Full Time

NCS Pte Ltd
06.2021 - 09.2024

Full Time

AWP Pte Ltd
01.2021 - 05.2021

Part Time

Challenger Technologies Ltd
08.2019 - 01.2021

Internship

CTC Global Pte Ltd

Lakeside Primary School

Yuan Ching Secondary School

Nitec in Info-comm Technology (Networking & System Administration) -

ITE College West, Chua Chu Kang

Higher Nitec in Information Technology -

ITE College West, Chua Chu Kang

Diploma in Digital Media & Info-comm (Networking & System Administration) -

Nanyang Polytechnic, Ang Mo Kio

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