Summary
Overview
Work History
Education
Skills
Certification
Traveling
Languages
Timeline
Generic
Muhammad Nuraihan  Mustaslim

Muhammad Nuraihan Mustaslim

Summary

A Warehouse Specialist (Officer) typically oversees inventory management, logistics, and efficient storage in a warehouse setting. Responsibilities include coordinating shipments, optimizing space utilization, and ensuring accurate record-keeping. Strong organizational and communication skills are essential for successful warehouse operations.

As a Warehouse Specialist (Officer), Myself not just managing goods – therefore sculpting an organized masterpiece, optimizing space and ensuring the synchronized dance of shipments in a captivating logistical ballet. The role is more than a title; it's a dynamic performance in the art of warehouse management.

As a Warehouse Specialist with a focus on shipping, Officer such as myself is the architect of smooth transit. An expertise lies in orchestrating the dispatch of goods, ensuring timely shipments, and navigating the intricate web of logistics. With a keen eye for detail, mastermind the efficient movement of packages, transforming the shipping process into a well-choreographed dance of precision and reliability.

As a Customer Services Passenger working under Singapore Changi Airport, my embody the essence of hospitality and service excellence. My role involves providing top-notch assistance to passengers, ensuring a seamless travel experience. From check-in to boarding, I am the face of the airline, adept at resolving queries, managing bookings, and creating a warm atmosphere. My commitment to customer satisfaction elevates the airline's reputation as a symbol of impeccable service in the aviation industry.

Other than that, about myself. Passionate skateboarder/surfer and music enthusiast with an adventurous spirit. Thrives on creating meaningful connections and cherishes the art of making friends. Constantly seeks the thrill of trying new experiences, whether it's mastering a new skate trick or immersing in diverse cultures and traditions while exploring different countries. Life is an ever-evolving journey, and this individual embraces it with an open heart, a lively playlist, and a skateboard underfoot.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Specialists (Officer)

DB Schenker Logistics Pte Ltd
11.2023 - Current
  • Wrote detailed narrative reports for use in investigations.
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Lead team of logistics professionals, providing guidance and support in their daily responsibilities while encouraging professional growth opportunities.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Conducted audits to improve office logistics practices and procedures.
  • Provided support to commander and executive staff members.
  • Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.
  • Managed functional areas of logistics.
  • Collaborated with manufacturing and supply chain management.
  • Generate AWBs for Outbound Shipments/Export Shipments.
  • Liaise with both External & Internal. (Ad-hoc/Management/Sub-Cons).
  • Arrange & Liaise with Forwarders (Air/Sea/Land Freight) in export shipments.
  • Documented all concerns & incidents to Management.
  • Managing & Distribution of tasks to ground-men require from Management.
  • Developed & Execute Strategy for Logistics Operations.
  • Using SAP/ERP/Oracle Systems in Shipping process.
  • Proficiency in MS. (Excels/Words/PowerPoint/Teams/Outlook).
  • Maintained database systems to track and analyze shipments.

Warehouse Specialist (Team Lead)

DHL Supply Chain Pte Ltd
11.2019 - 09.2023
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Coordinated with shipping carriers to schedule pickups and deliveries, ensuring orders were processed efficiently without delays.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in selection and implementation of warehouse management software, contributing to more accurate inventory control and efficient operations.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
  • Conducted cycle counts to maintain accurate inventory records while minimizing discrepancies between physical stock and system data.
  • Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
  • Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
  • Handled hazardous materials properly according to established protocols while maintaining compliance with relevant regulations.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained cleanliness and organization within warehouse facility, promoting safe working environment for all staff members.
  • Generate AWBs for Outbound Shipments/Export Shipments.
  • Liaise with both External & Internal. (Ad hoc/Management/Sub-Cons).
  • Documented all concerns & incidents to Management.
  • Managing & Distribution of tasks to ground-men require from Management.
  • Developed & Execute Strategy for Logistics & Inventory Management.
  • Using SAP/ERP/Oracle Systems in Shipping process.
  • Communicate External & Internal stakeholders via MS. (Excels/Words/PowerPoint/Teams/Outlook).
  • Completed over 50 export shipments each day in warehouse setting.

Customer Service Associate

SATS Aerolog Pte Ltd
07.2015 - 11.2019
  • Developed and actualized customer service initiatives to decrease wait times.
  • Exhibited high energy and professionalism when dealing with Passengers.
  • Developed strong relationships with Passengers through attentive listening and empathetic understanding of their needs.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in industry.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Assisting Passengers enquiries on travelling issues. (Ticketing/Transiting/Arrivals/Departures)
  • Attending to Passengers with special requirements. (Handicap/Directions/Minor-Accompany/VIP).
  • Handling Flights (Arrival/Departure/Delays/Transits).
  • Followed up with passengers about resolved issues to maintain high standards of customer service.

Education

Business Sales & Marketing (DIPLOMA)

NATC Institute (WSQ)
2 Kampong Kapor Road Singapore 208674
01.2024

Advanced Cert Workplace & Safety Management Lvl 3

NTUC Learning Hub
1 Sengkang Square, #04-23 Singapore
05.2022

GED -

ITE College East in Wireless Technology (Simei)
10 Simei Avenue Singapore 486047
09.2013

Skills

  • Product verification
  • Operations Monitoring
  • Health and safety compliance
  • Materials handling and transport
  • Logistics Management
  • Willing to Learn
  • Warehouse Logistics
  • Supply Chain Management
  • Forklift Operations
  • Problem-Solving
  • Product Location
  • Quality Assessment and Assurance
  • Team Collaboration
  • Shipping and receiving
  • Logistics and Transportation
  • Hazardous Materials Handling
  • Data Entry
  • Calm Under Pressure
  • Customer Service
  • Product and service knowledge
  • Customer Relations
  • Multitasking Abilities
  • Self-Directed
  • MS Office
  • Time Management
  • Computer Skills
  • Active Listening
  • Organizational Skills
  • Strategy Development
  • Strategic Planning
  • Sales Targeting
  • Marketing Strategy Development
  • Product and Service Promotion
  • Brand Marketing
  • Risk Management
  • Relationship Building
  • Customer Complaint Resolution
  • Sales Reporting

Certification

  • Singapore WorkForce Skills Qualification, NTUC Learning Hub - Jan 2022 - May 2022
  • Sales & Marketing Diploma (E-learning & Online) , NATC Institute - December 2023 - January 2024

Traveling

I've explored diverse destinations, from the vibrant cities of Phuket, Bangkok, and Chiang Mai in Thailand to the cultural richness of Seoul in South Korea. Your travels also took you to the scenic landscapes of Australia, the Indonesian charm of Batam, thrilling Bali and the unique beauty of Brunei. Each location contributing to a rich tapestry of experiences and memories. I would recommend Phuket to anyone whose interested in Surfing.

Languages

English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)

Timeline

Warehouse Specialists (Officer)

DB Schenker Logistics Pte Ltd
11.2023 - Current

Warehouse Specialist (Team Lead)

DHL Supply Chain Pte Ltd
11.2019 - 09.2023

Customer Service Associate

SATS Aerolog Pte Ltd
07.2015 - 11.2019

Business Sales & Marketing (DIPLOMA)

NATC Institute (WSQ)

Advanced Cert Workplace & Safety Management Lvl 3

NTUC Learning Hub

GED -

ITE College East in Wireless Technology (Simei)
  • Singapore WorkForce Skills Qualification, NTUC Learning Hub - Jan 2022 - May 2022
  • Sales & Marketing Diploma (E-learning & Online) , NATC Institute - December 2023 - January 2024
Muhammad Nuraihan Mustaslim