MUHAMMAD NUH Gazzali P I Syed Maidin
Summary
Seasoned and goal-driven individual with over 10 years of experience as an IT Professional. Capable of delivering technical solutions, strategic planning, sterling implementations and project management. Having insightful expertise in industries such as Manufacturing, Banking, Healthcare, Government SOE/WOG Projects, Education and Managed Services.
Overview
11
11
years of professional experience
Work History
Senior Desktop Support Analyst
PersolKelly Singapore Pte Ltd
Woodlands Health Campus Site Office (On-Site)
03.2023 - Current
- ONLY outsourced analyst located at temporary site-office (Woodlands Health Campus) working together with Synapxe senior system engineers and various stakeholders.
- Assisted Synapxe system engineers to configure and setup Lenovo test laptops for UAT environment.
- Installed and configure OS including hospital applications like NGEMR,CISPAC,RISPAC on test machines.
- Created and tracked test objects in OU utilizing Microsoft AD snap in tool.
- Tested new vendor software and hardware for UAT environment.
- Troubleshot L1 network simulation issues.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Collaborated with vendors to locate replacement components and resolved advanced problems.
- Backfilled for KTPH Deskside Team.
- Planned and handled 250 + laptops for disposal project.
IT Support/Infrastructure Engineer
Auric Pacific Food Industries Pte Ltd
Sunshine Bakeries (On-Site)
03.2019 - 02.2023
- ONLY Support Engineer for Sunshine Bakeries provided end-user technical support during office hours & standby.
- Assisted IT HOD in planning of network diagram including Canon Copiers setup in Office relocation project.
- Handled Windows Domain Migration Project during COVID-19 Pandemic.
- Solely handled Laptops Tech Refresh during Circuit Breaker lockdown for 100 + end-users.
- Collaborated with vendor to implement and rollout SOPHOS Endpoints Upgrade Project.
- Troubleshot and resolved all PC/Laptops, systems, copiers ,handheld PDA and network related issues.
- Configured and Administered Microsoft AD, WSUS , File Server, Domain Controller, Print Server.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Managed and Administered VMware and vSphere 7.0 .
- Scheduled and patched Windows Microsoft 2016 Servers (non-office hours) and installed new versions to eliminate security problems and protect data.
- Monitored VEEAM daily backup for Microsoft 365 top management client mailboxes and file server.
- Administered Microsoft 365 Admin Center.
- Monitored and Administered Fortigate Firewall.
- Monitored and Administered Ruckus Zone Network.
- Monitored and Administered SOPHOS XDR.
- Maintained and labeled all IT equipment inside server room.
- Managed onboarding and offboarding of employees.
- Documented IT inventory list and created self guides for end-users.
IT Support Engineer
Auric Pacific Marketing
2 Enterprise Road, Singapore (On-Site)
12.2017 - 03.2019
- Team player worked with various stakeholders provided L1-L2 technical support to different business units, Auric Pacific Marketing Office, OUE Bayfront HQ, Sunshine Bakeries and Delifrance outlets island-wide.
- Provided VVIP support to board in HQ.
- Highly experienced in ticketing systems (Fresh Works) to manage and process support actions and requests.
- Supported projectors, VoIP and Conference AV issues.
- Identified and investigated various outlet network issues.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Developed schedule for software maintenance and updates.
- Roved between Sunshine Bakeries and Delifrance outlets for on-site system/network related issues including PC/Laptop deployment.
- Involved in planning of building power shutdown for APM's Office.
- Trained new hires on computer and Microsoft Navision use and company policies.
IT Engineer
ESP Global Services UK
Abbott Manufacturing Singapore (On-Site)
04.2017 - 12.2017
- Provided L2 technical support to hardened systems in automated GMP production plant.
- Supported Windows OS 7 environment and Mobile iOS with 250 + End-Users.
- Utilized BMC Remedy and handled high volume tickets with average of 5 incidents daily.
- Installed, configured, tested and maintained operating systems, application software, ZEBRA label printers/MFP and network copiers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Escalated all complex issues to L3 desktop engineering team.
- Administered McAfee EPO console server.
- Break fixed PC/Laptops for hardware issues.
- Maintained high accuracy IT inventory assets.
IT Administrator
Bank Of New York Mellon Singapore
Singapore (On-Site)
08.2016 - 03.2017
- Installed new hardware and software, patched systems and configured settings.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Planned and performed Tech Refresh for deployment of workstations to hit target of 5 customers per day.
- Assisted in Trading Floor Support.
- Provided VVIP support to board of directors.
- Break fixed PC/Laptops in front of customers.
- Degaussed faulty HDD and properly disposed of IT equipment.
System Administrator
IBM Pte Ltd
SIA Training Center (On-Site)
09.2015 - 08.2016
- Backend EUC support to various staff across all levels of department.
- Investigated and troubleshot escalated issues from L1 support engineers.
- Created patches and solutions to fix bugs in existing applications.
- Remotely supported APAC region to pushdown important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Installed and upgraded flight management internal system and third party software.
- Administered Active Directory
- Used wise scripting and command-line.
Network Assistant
3D Networks Singapore Pte Ltd
NTU Singapore (On-Site)
05.2015 - 08.2015
- Served as liaison between user community and contractors.
- Assisted L2 Network Engineers and deployed 600 Wireless Access Points and 30 Cisco Switches for additional Wi-Fi coverage within campus.
- Assisted cabling and patching.
- Monitored Aircheck Wi-Fi tester to test signal strengths and other external factors for maximum uptime.
- Worked extensively with contractors to schedule and store reports.
Desktop Engineer
HCL Insys Pte Ltd
Land Transport & Authority Singapore (WOG Project) (On-Site)
08.2014 - 04.2015
- Provided L1 technical support to 5000 + end-users located island wide like HQ office, remote site offices, and staging grounds.
- Roved onsite daily and used ticketing system to prioritize severity issues to achieve SLA.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Involved in SG Mail Outlook Server Migration Project.
- Configured PS2 and RSA tokens for secure mail.
Field Service Engineer
Hewlett Packard Pte Ltd
Ministry Of Health Singapore (SOE Project) (On-Site)
08.2013 - 08.2014
- Handled 1000 + end-users across various sites across Singapore.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Troubleshot all incident tickets to achieve SLA.
- Documented and updated known fixes in knowledge base for future reference.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Handled VIP Support.
- Removed malware and other threats from laptops and desktop systems.
- Staged and imaged Windows PC/Laptops.
IT Helpdesk Officer
James Cook University
Singapore Campus (On-Site)
12.2012 - 06.2013
- One and ONLY helpdesk officer based in secondary campus.
- Responded to support requests from students and lecturers and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up workstations for employees.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Manually patched all computer systems located at computer labs.
- Defined and documented technical support best practices for Microsoft technologies.
Education
Diploma - Information Technology
Kaplan Singapore Pte Ltd
Singapore02.2024
NITEC - Electronics in Wireless LAN
ITE College East Simei
Singapore09.2010
GCE O Levels -
Greenridge Secondary School
Singapore12.2007
Skills
- Cyber Security Best Practices
- Servers & Network Infrastructure Experienced
- Microsoft Products Proficient
- Technical Troubleshooting Expertise
- End-Users/ Customers Oriented
- Multitasking Abilities
- Projects and Vendor Management
- Backup and Disaster Recovery
- Technical Training of Staff
- Collaborative Team Player
Accomplishments
- Testimonial from IT HOD.
- Proven working experience of 5 years being in a Support Engineer role.
- Employment Track Record from Assistant HR Manager.
- Achieved staff recognition from HOD/Staff by completing two projects during COVID-19 Pandemic with accuracy and efficiency.
Additional Information
- Nationality: Singaporean.
- Availability: One Calendar Month.
- Reasons For Leaving: Actively looking out for Infrastructure/Support/System Roles.
- Salary: Negotiable.
Professional Courses
Currently Pursuing
Network Defense Essentials (NDE)
- EC-Council
Certificate Of Completions
Cisco Certified Network Associate (CCNA)
- Trainocate (S) Pte Ltd
Windows 11 for IT Pros First Look: Supporting Users
- Linkedin Learning
Windows 10 for IT Support: Advanced Troubleshooting
- Linkedin Learning
Computer Components and Peripherals for IT Technicians
- Linkedin Learning
Languages
English
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Senior Desktop Support Analyst
PersolKelly Singapore Pte Ltd
03.2023 - Current
IT Support/Infrastructure Engineer
Auric Pacific Food Industries Pte Ltd
03.2019 - 02.2023
IT Support Engineer
Auric Pacific Marketing
12.2017 - 03.2019
IT Engineer
ESP Global Services UK
04.2017 - 12.2017
IT Administrator
Bank Of New York Mellon Singapore
08.2016 - 03.2017
System Administrator
IBM Pte Ltd
09.2015 - 08.2016
Network Assistant
3D Networks Singapore Pte Ltd
05.2015 - 08.2015
Desktop Engineer
HCL Insys Pte Ltd
08.2014 - 04.2015
Field Service Engineer
Hewlett Packard Pte Ltd
08.2013 - 08.2014
IT Helpdesk Officer
James Cook University
12.2012 - 06.2013
Diploma - Information Technology
Kaplan Singapore Pte Ltd
NITEC - Electronics in Wireless LAN
ITE College East Simei
GCE O Levels -
Greenridge Secondary School