Muhammad Norsyafiq
Summary
Dynamic professional with a proven track record at Fitness First, enhancing club revenue and member satisfaction through exceptional customer service and upselling skills. Excelled in fostering relationships, teamwork, and effective communication across various roles. Demonstrated goal-oriented mindset and time management, significantly boosting sales and operational efficiency without compromising service quality.
Offering strong sense of duty and passion for public service, eager to develop in law enforcement environment. Brings solid understanding of community safety principles and emergency response techniques, coupled with strong problem-solving and communication abilities. Ready to use and develop these skills in Auxiliary Police Officer role.
Overview
4
4
years of professional experience
Work History
Membership Consultant
Fitness First
07.2024 - 11.2024
- Boosted overall club revenue through the upselling of additional services and amenities to members.
- Conducted tours of the facility to showcase features and answer questions.
- Actively engaged clients upon entrance with pleasant greeting.
Sales Executive
Munich Alpina
02.2023 - 04.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Courier
EC
04.2022 - 11.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Auxiliary Police Officer
Certis Cisco
06.2020 - 07.2021
- Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
Education
No Degree - "O" Level
Jurongvillle Secondary School
Singapore, Null, Singapore12-2014
Skills
- Goal-oriented mindset
- Customer relations
- Effective communication
- Customer service
- Documentation
- Relationships and rapport
- Team building
- Traffic control
- Public safety awareness
- Crowd control
- Patrol procedures
- Ground patrol
- Public safety
- Public service
- Working independently
- Attention to detail
- Package handling
- Firearms handling
Timeline
Membership Consultant
Fitness First
07.2024 - 11.2024
Sales Executive
Munich Alpina
02.2023 - 04.2024
Courier
EC
04.2022 - 11.2022
Auxiliary Police Officer
Certis Cisco
06.2020 - 07.2021
No Degree - "O" Level
Jurongvillle Secondary School
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