MUHAMMAD NORFARID BIN FARALI KHAN
Singapore
Summary
Possesses Bachelor Degree in Tourism and Hospitality Management. Equipped with versatile skill set with experience in customer service and love to deal with people from different cultures. Willing to learn and improve whenever needed. Possessing excellent communication & hospitality skills and a proven ability to ensure that all customer expectations are met. Self-driven and willingness to work beyond the call of duty.
Overview
14
14
years of professional experience
Work History
Property Executive
SC GLOBAL DEVELOPMENT
02.2020 - 07.2024
- Supervise a team of on-site staff and the administration of all service contracts required for the smooth and effective running of the properties under management
- Cultivate and maintain good relationship with residents, council members and government authorities
- Ensure all preventive maintenance works are carried out according to schedule and the building facilities & equipment are in good working condition
- Implement initiative that reduces short term and long-term operating cost
- Ensure compliances with all buildings and statutory regulations.
- Resolved conflicts between residents diplomatically, maintaining a harmonious living environment for all residents.
- Organized community events to promote a sense of belonging among residents and boost tenant satisfaction ratings.
- Enhanced resident satisfaction by addressing concerns promptly and implementing effective solutions.
Senior Concierge
M+S PTE LTD (Marina One Offices)
07.2017 - 01.2020
- Manage the concierge team in Office/Retail Environment issuance of visitor pass to visitors in accordance to building and tenant policy
- Training and development of new and current officers (Concierge duties and problem solving)
- Ensure officers abide by duties and responsibilities and the smoothness of daily operations
- Attend to feedback by visitors and tenants
- Assist in viewing of event spaces (auditorium and meeting rooms)
- Handle security operations in the lobby vicinity - Provide VIP escort
- Provide support for advertising and promotions for the building
- Service recovery and problem solving
- Escalate defects reported by tenants to the relevant parties.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Collaborated with other team members effectively contributing toward smooth daily operations.
- Improved communication between departments by establishing clear protocols and efficient information-sharing processes.
- Balanced multiple tasks simultaneously prioritizing urgent requests while maintaining a calm professional demeanor under pressure.
Senior Concierge
SC GLOBAL DEVELOPMENT
12.2011 - 07.2017
- Hospitality duties- Ensure the delivery of efficient and high standard of hospitality services to high net-worth clients
- Assisting in relocation services for new clients in Singapore
- Performing butler duties
- Handle reservation of estate facilities by resident
- Provide information on current events in Singapore
- Plan and execute events by residents such as birthday party, bbq party and house warming
- Service recovery, problem solving and crisis management
- Property management duties- Follow up and escalate issues such as defects in apartment
- Ensure estate is well maintained (Landscape, lighting, common areas facilities)
- Maintain relationships with contractors and repair companies, and monitor the quality of all repairs and maintenance
- Supervisory duties- Planning of monthly rosters and distribution of manpower during special events
- Training and development of new and current officers (Concierge duties, butler services, fine dining and problem solving)
- Ensure officers abide by duties and responsibilities and the smoothness of daily operations
- Ensure standard SOP is followed by Concierges in different sites and developments.
Revenue Officer
ROYAL PLAZA ON SCOTTS
06.2011 - 11.2011
- Handles hotels reservation through phone calls, emails and Internet portal
- Coordinate with international and local travel agencies on hotels rates and reservation
- Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts
- Determines room rates based on the selling tactics of the hotel
- Meet sales and revenue target
- Prepares daily reports on room availability and hotel's occupancy.
Hotel Service Staff
SILOSO BEACH RESORT
06.2010 - 06.2011
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Provide guests with information about local areas, including giving directions
- Handle cafe and banquet operations
- Handle room service, delivering of food to rooms and in-room dining
- Ensure food is up to standard in terms of presentation and hygiene.
Education
Attained Second Class Honors In International Tourism and Hospitality Management -
UNIVERSITY OF SUNDERLAND- MDIS
Attained Diploma in Travel, Tourism and Hospitality Management -
UNIVERSITY OF BRADFORD-MDIS
A Levels -
MILLENNIA INSTITUTE SINGAPORE
Training
- REAL ESTATE AND CONSTRUCTION ACADEMY, Specialist Certificate in Strata Property Management
- BRITISH BUTLER INSTITUTE, Concierge Service and Service Excellence within Luxury Property
- THE GUILD OF PROFESSIONAL ENGLISH BUTLERS, Service Excellence Course
- SINGAPORE ARMED FORCES (ARMY), Paramedic proficiency in Cardio Pulmonary Resuscitation (CPR)
- SINGAPORE ARMED FORCES (ARMY), Paramedic Proficiency in Automated External Defibrillator (AED)
- SINGAPORE ARMED FORCES (ARMY), First Aid (renewed and refresh every 2 yrs from 2006 till present)
- SINGAPORE WORKFORCE DEVELOPMENT AGENCY, WSQ Certification in Food & Beverage Services (2013)
- SINGAPORE WORKFORCE DEVELOPMENT AGENCY, WSQ Certification in Providing Guard and Patrol Services (2008)
- SINGAPORE WORKFORCE DEVELOPMENT AGENCY, WSQ Certification in Handling Security Incidents and Services (2008)
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Property Executive
SC GLOBAL DEVELOPMENT
02.2020 - 07.2024
Senior Concierge
M+S PTE LTD (Marina One Offices)
07.2017 - 01.2020
Senior Concierge
SC GLOBAL DEVELOPMENT
12.2011 - 07.2017
Revenue Officer
ROYAL PLAZA ON SCOTTS
06.2011 - 11.2011
Hotel Service Staff
SILOSO BEACH RESORT
06.2010 - 06.2011
Attained Second Class Honors In International Tourism and Hospitality Management -
UNIVERSITY OF SUNDERLAND- MDIS
Attained Diploma in Travel, Tourism and Hospitality Management -
UNIVERSITY OF BRADFORD-MDIS
A Levels -
MILLENNIA INSTITUTE SINGAPORE
Similar Profiles
Lilydahlia HamdanLilydahlia Hamdan
Property Officer at SC Global Developments Pte LtdProperty Officer at SC Global Developments Pte Ltd
John Thompson Jr.John Thompson Jr.
Construction Manager at SC State Housing Finance and Development AuthorityConstruction Manager at SC State Housing Finance and Development Authority
MIRAFLOR TUGBOMIRAFLOR TUGBO
Administrative Staff at SC Global Coco Products, Inc.Administrative Staff at SC Global Coco Products, Inc.
Goolnora ArslanovaGoolnora Arslanova
KYC Analyst at Crédit Agricole CIBKYC Analyst at Crédit Agricole CIB
Eugene TeeEugene Tee
Business Sales and Service Manager at Standard Chartered BankBusiness Sales and Service Manager at Standard Chartered Bank