Muhammad Noorullah Bin Haja Mohideen
Summary
Dynamic operations leader with a proven track record at Seafront Service PTE LTD, adept in operations management and staff supervision. Expertise in enhancing operational efficiency and employee productivity, while ensuring safety and compliance. Excelled in performance monitoring, achieving notable improvements in workflow and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Wharf Operations Supervisor
Seafront Service PTE LTD
01.2020 - 12.2023
- Ensure safety and smooth operation at wharf.
- Confirm every container number before loading and after unloading.
- Dispatch drivers to yards for collection or delivery of containers follow all SOP's and safety regulations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- always meet sailing time. advise and update quay crane operator on the job sequence.
- take necessary actions for exceptional containers.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Manager
Pineapple Express Pty Ltd
09.2011 - 09.2016
- Managed and motivated employees to be productive and engaged in work. Payroll and Sales.
- Accomplished multiple tasks within established timeframes. Timely payment stock and delivery to showroom.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Ensuring delivery on time in customers.
- Follow all local importation rules and regulation.
Delivery Rider/Waiter/call-center and Supervisor
Pizza Hut
11.2002 - 12.2010
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Deployment for daily operations, collecting of Sales cash at the end of the day and hand over to manager.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
Education
No Degree - Under Graduate
Singapore Polytechnic
SingaporeSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
Driving
Provide insight into preparedness, decision-making and prioritization of safety during unpredictable situations. Ability to avoid accidents by anticipating hazards. Skilled in using GPS for finding the best routes
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Wharf Operations Supervisor
Seafront Service PTE LTD
01.2020 - 12.2023
Manager
Pineapple Express Pty Ltd
09.2011 - 09.2016
Delivery Rider/Waiter/call-center and Supervisor
Pizza Hut
11.2002 - 12.2010
No Degree - Under Graduate
Singapore Polytechnic
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