Muhammad Najib Bin Abdul Ghani
Account Manager – Financial Markets
Subang Jaya
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
2026
2026
years of professional experience
Work History
Senior Account Manager (Brokerage Services)
CG Master
12.2024 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Build and maintain strong, long-lasting relationships with key clients
- Main person of contact for client inquiries, concerns, and escalations
- Identify growth opportunities within existing accounts and work to expand the scope of services provided
- Lead and mentor a team of Account Managers, providing guidance, feedback, and support.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
Sales Account Manager
EBS Systems Sdn. Bhd.
09.2024 - 12.2024
- Collaborated with cross-functional teams to provide clients with customized solutions that met their specific requirements.
- Delivered compelling presentations during client meetings, effectively communicating the value proposition of our products and services.
- Established a reputation as a trusted advisor among clients by providing expert guidance on product selection based on their unique needs and goals.
- Developed comprehensive sales strategies for each key account, resulting in increased revenue growth and market share.
- Serve customers by providing product and service information, resolving issues, and ensuring their success.
- Work seamlessly with teammates to address customer issues across various communication channels - in-person, phone, email, live-chat, and social media.
- Provided valuable insights into client preferences by gathering detailed feedback on products and services offered.
- Leveraged CRM software to track client interactions efficiently and identify areas for improvement in the sales process.
- Increased sales by building strong relationships with key accounts and understanding their unique needs.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Business Development Manager
Ultima Markets
2 2024 - 07.2024
- Develop and maintain a strong network of Introducing Brokers, Asset Managers, Affiliates and Institutional/B2B clients
- Establish and maintain business relationship with all clients for their retention of prospects
- Actively follow financial markets
- Proactively discuss financial markets and factors that move them in an articulate manner with clients
- Negotiate with partners to ensure a partnership is commercially viable and sound for the company
- Conduct market research to identify opportunities based on competitor weaknesses and their commercial proposals
- Doing outsources research for the global market Europe and Asian to develop the brokers.
- Generated new business with marketing initiatives and strategic plans.
Business Development Associate
Shopee Malaysia Sdn Bhd
11.2023 - 01.2024
- Main person of contact for client inquiries, concerns, and escalations
- Build and maintain strong, long-lasting relationships with key clients
- Offer client benefit of our service for consistency to grow their business
- Understands client needs and objectives and communicate them effectively to internal terms
- Do a cold calling with client to follow up about services we offered
- Drive revenue growth by identifying upsell and cross-sell opportunities.
- Organized focus groups to design best marketing strategy for product offerings.
Senior Account Manager (Brokerage Service)
Reka Advisory Sdn Bhd (Fortrade Ltd)
07.2020 - 10.2023
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Build and maintain strong, long-lasting relationships with key clients
- Main person of contact for client inquiries, concerns, and escalations
- Identify growth opportunities within existing accounts and work to expand the scope of services provided
- Lead and mentor a team of Account Managers, providing guidance, feedback, and support.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
Education
Sijil Kemahiran Malaysia - Certificate of Culinary
Institut Kemahiran Belia Negara (IKBN)Bandar Penawar
SPM
SMK Taman Semarak
04.2001 -
Skills
- Business Development
- Persuasive
- Teamwork
- Cold-calling
- Account Management
- Relationship Building
- Task Prioritization
- Customer Relationship Management
References
- Wong Kar Kent, Manager, Reka Advisory Sdn. Bhd. (+6012-992 2108)
- Zeehan, Supervisor, Shopee Malaysia (+6010-219 4202)
- Wan Yuslimudin, Supervisor, Ultima Markets (+6017-396 9293)
- Serena Chin, Manager, Ebs Systemes Sdn. Bhd. (+6019-280 9901)
- Siti Uswatun, Leader, CG Master (+6014-325 3418)
Timeline
Senior Account Manager (Brokerage Services)
CG Master
12.2024 - Current
Sales Account Manager
EBS Systems Sdn. Bhd.
09.2024 - 12.2024
Business Development Associate
Shopee Malaysia Sdn Bhd
11.2023 - 01.2024
Senior Account Manager (Brokerage Service)
Reka Advisory Sdn Bhd (Fortrade Ltd)
07.2020 - 10.2023
SPM
SMK Taman Semarak
04.2001 -
Business Development Manager
Ultima Markets
2 2024 - 07.2024
Sijil Kemahiran Malaysia - Certificate of Culinary
Institut Kemahiran Belia Negara (IKBN)Bandar Penawar
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