Muhammad Naim Nasrullah Mohd Yusof
Summary
Dynamic professional with a proven track record at The Mandarin Gallery, excelling in customer service and staff supervision. Demonstrated strong problem-solving abilities and effective communication skills, enhancing team productivity and ensuring high-quality standards. Adept at training and mentoring employees, fostering a collaborative work environment that drives success.
Results-driven management professional with comprehensive training in organizational operations and team leadership. Proven ability to implement process improvements and drive team success. Known for strong analytical skills and adaptability in fast-paced environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Management Trainee
The Providore Mandarin Gallery
01.2025 - 07.2025
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touch point within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Described product to customers and accurately explained details and care of merchandise.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Enhanced team productivity by leading weekly strategy meetings to refine project approaches and streamline workflows.
Building Technician
Aquila Technology
02.2024 - 02.2025
- Coordinated with vendors for specialized services or parts procurement, negotiating favorable pricing terms whenever possible.
- Optimized facility operations by regularly calibrating tools and equipment to ensure accuracy during maintenance tasks.
- Collaborated with other technicians for complex repairs or installations, ensuring timely completion while maintaining high-quality standards.
- Assisted in emergency situations such as power outages or water leaks, taking swift action to minimize damage or disruption to building occupants.
Shift Leader
Guzman Y Gomez
02.2023 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
PSLE -
West Grove Primary
Singapore12-2003
'N' Level -
Jurong West Secoundry
Singapore12-2009
Nitec - Precision Engineering
ITE Bukit Batok
Singapore12-2009
Nitec - Mechatronics
ITE College West
Singapore12-2016
Skills
- Customer service
- Staff supervision
- Customer relations
- Computer skills
- Written communication
- Decision-making
- Multitasking
- Negotiation and conflict resolution
- Task delegation
- Employee coaching and mentoring
- Task prioritization
- Process improvement
- Conflict resolution
- Work Planning and Prioritization
- Positive attitude
- Teamwork
- Problem-solving
- Problem-solving abilities
Additional Information
Work at heights course for worker
forklift
food safety and hygiene course
Timeline
Management Trainee
The Providore Mandarin Gallery
01.2025 - 07.2025
Building Technician
Aquila Technology
02.2024 - 02.2025
Shift Leader
Guzman Y Gomez
02.2023 - 02.2024
PSLE -
West Grove Primary
'N' Level -
Jurong West Secoundry
Nitec - Precision Engineering
ITE Bukit Batok
Nitec - Mechatronics
ITE College West
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