MUHAMMAD MUHAIMIN BIN SANURI
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
MLB KOREA - LUXURY VENTURES PTE LTD
2022.08 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Senior Retail Associate
Onitsuka Tiger
2018.03 - 2022.07
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Participated in promotional events and initiatives, increasing brand awareness and boosting sales performance.
- Managed inventory levels, ensuring proper stock levels were maintained to meet customer demand.
- Coordinated visual merchandising efforts with seasonal displays that attracted customers'' attention and promoted sales opportunities.
- Increased customer satisfaction by providing exceptional service and personalized shopping experiences.
- Operated cash register efficiently during peak hours while maintaining accuracy in transactions processed.
- Supported management in loss prevention efforts by adhering to company policies and monitoring suspicious activity.
- Contributed to a positive store environment by maintaining a clean, organized, and visually appealing sales floor.
- Assisted customers with product selection based on their needs, preferences, or budget constraints.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Senior Supervisor
Gear ETC SDN BHD
2015.01 - 2018.01
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Education
SCIENCE STREAM
SM SAINS POKOK SENA
KEDAH, MALAYSIA12.2015
Skills
Task Delegation
Store Organization
Inventory Control
Staff Training and Development
Store operations
Customer Service Management
Store maintenance
Goal Setting and Achievement
Handling Complaints
Multitasking and Prioritizing
New Store Setups
Superior Work Ethic
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Additional Information
REFERENCE
ALFIAN ISMAIL
AREA MANAGER ONITSUKA TIGER
+65 9117 4006
alfianismail68@gmail.com
RIZAL RAMLI
CEO GEAR ETC SDN BHD
+60 12 499 2939
Timeline
Retail Supervisor
MLB KOREA - LUXURY VENTURES PTE LTD
2022.08 - Current
Senior Retail Associate
Onitsuka Tiger
2018.03 - 2022.07
Senior Supervisor
Gear ETC SDN BHD
2015.01 - 2018.01
SCIENCE STREAM
SM SAINS POKOK SENA
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