Muhammad Mes Irfian
Summary
Proven VIP Desktop Engineer with a track record of streamlining workstation deployment and significantly reducing helpdesk tickets at NCS. Experienced in VVIP support and remote desktop management, I excel in hardware repair and technical support, while fostering team skill development at Aftershock PC. Committed to prompt troubleshooting and enhancing team performance through effective coaching.
Overview
4
4
years of professional experience
Work History
VIP Desktop Engineer
NCS
2023.09 - Current
- Attending to VVIPs regarding any technical issues in prompt manner and timing.
- Streamlined deployment of new workstations by creating standardized images and automated installations.
- Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Trained new hires on computer and ticketing system use and company policies.
Team Lead Desktop Engineer
Aftershock PC
2020.03 - 2023.08
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Diploma in Outdoor Adventure Learning -
Republic Polytechnic
Singapore04.2018
Skills
- VVIP Support
- Prompt and fast troubleshooting
- Remote Desktop Management
- Data Backup and Recovery
- Help Desk Experience
- VPN Configuration
- Hardware Repair
- Technical Support
- Microsoft Applications (Excel, Word etc)
Timeline
VIP Desktop Engineer
NCS
2023.09 - Current
Team Lead Desktop Engineer
Aftershock PC
2020.03 - 2023.08
Diploma in Outdoor Adventure Learning -
Republic Polytechnic