Muhammad Khidhir Mohammad Ali
Pasir Ris
Summary
Experience in Airfreight on all aspects. Strengths include: Lead by example, Responsible, Goals and tasks oriented, Customer Oriented, Determined, Meticulous, Passionate and Aggressive, Fast learner, Good team player, Versatile, Self-disciplined and independent, Sense of urgency to get things done. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Pricing & Gateway Operation Lead
Fedex Trade Networks
06.2024 - Current
- Responsible for Singapore Air Pricing and Air Gateway Operation
- To implement the air pricing programs required by regional/overseas offices for Singapore
- To increase new business gain ratio, to support existing customers and sales in both local & oversea through Spot Quotation, RFQ, bidding and pricing
- To manage, monitor, prepare and analyze both air pricing to support the company growth.
Associate Operation Specialist
Fedex Trade Networks
04.2024 - 12.2024
- Assigned to handle airfreight export job scope such as air operation, customer service, freight planning and permit declaration
- Tasked to handle Fedex Corporation aircraft parts returns to USA and AOG bookings, consisting engine, reverser, fan cowl, DGR parts and many odd size cargoes
- Negotiate with Airlines for adhoc freight rating for movement of consolidation to enhance potential export account
- Supporting Sales team in delivering quality services, ensuring the services provided to clients are timely and precise according to respective customer business needs and specifications aligning with company's quality standards
- Preparing RFQ for every business opportunity triggered from local or overseas sales
- Follow-up with sales quotation request and analyze price comparison from Airline’s rate to maximize profit margin.
Pricing & Freight Planning Specialist
Fedex Trade Networks
01.2024 - 05.2024
- To implement the air pricing programs required by regional/overseas offices for Singapore
- To increase new business gain ratio, to support existing customers and sales in both local & oversea through Spot Quotation, RFQ, bidding and pricing
- To manage, monitor, prepare and analyze both air pricing to support the company growth.
Freight Planner
CEVA Logistics
01.2011 - 01.2012
- Tasked to handle FCI transshipments from counterpart in JHB to Europe lanes
- Efficiency cargo planning in cost saving, maximizing profit turnover from every consolidation
- Quick reply to customer service booking with flight detail to requested destination
- Constant follow up with Airline regards to uplifting query
- Constant request with Carrier’s sales personnel by submitting ad-hoc rate for high volume or odd size shipments
- Close follow up with import operation for transshipment purpose
- Follow-up with sales quotation request and analyze price comparison from Airline’s rate
- Prepare and follow through with swift submission and bid response
- Perform price negotiation with Airlines & constantly involve in cost reduction measures, identify cost savings driven factors, initiate and drive cost saving projects and perform price benchmarking to meet business and company's corporate key objective (Profits).
Customer Service
DB Schenker
01.2010 - 01.2011
- Assigned to handle Schenker’s global account exp; Apple, Applied Materials, Loreal, Cisco International Bv, Datacraft Asia, JQ Network & Motorola
- Updating Sales Support on Apple KPI daily reports and reason for failure shipment
- Supporting Sales Managers in handling & servicing corporate account
- Coordinating with manufacturer/suppliers and customers on order fulfillment
- Supporting Sales Manager in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
- Implementing different customer SOP plan to meet delivery objective and targets
- Identify potential accounts, handover to Sales and follow up with potential customer’s demand in terms of shipment fulfillment
- Attend to email and phone enquiries and provide service support to our customer orders, including troubleshooting and diagnosis and follow-up with urgent request order.
Customer Service + Operation Officer
CTI Logistic
01.2009 - 01.2010
- Assigned to handle all import duties such as customer service, import direct, import consol, preparing permit, and billing, submitting custom manifest declaration
- Attending to customer's needs such as updating shipment's arrival, advising on delivery date, providing information of airfreight, ex-work and local handling charges
- Issue necessary documents for goods received, goods delivered and updating origin on “Door to Door” shipment
- Assigned to receive call from agent on collecting consignee's shipment, processing the permit and to deliver their shipment to them
- Releasing shipment to agents, when shipment is manifested through our consol
- Declaring permits on customer's shipment to process through Customs
- Claim for GST refund for shipment with wrong declaration
- Preparing billing for handling on customer's shipment from origin to final destination of shipment
- Submitting
Education
Diploma in Logistic Management -
SINGAPORE INSTITUTE OF PURCHASING & MATERIALS MANAGEMENT
01.2011
Nitec In Service Skills -
BEDOK COMMERCIAL SCHOOL
01.2009
GCE “N” Levels -
BEDOK VIEW SECONDARY SCHOOL
01.2002
PSLE -
BEDOK VIEW PRIMARY SCHOOL
01.2002
Skills
- Pricing software proficiency
- Microsoft Excel
- Collaborative mindset
- Integrity and ethics
- Revenue management
- Operations Management
- Contract Negotiation
- Product pricing
Abilities Skills
Proficient with MS Word, Access, Excel and PowerPoint, Workplace Literacy / Numeracy, Customs Competency Test for Declarant, Dangerous Goods Regulation (Initial), Conversant in both English and Malay. (Spoken and written). Understanding and ability to converse in simple Chinese, Class 2B, Class 2A, Class 2, Class 3
Salary
S$ 5304.00
Achievements Testimonials
- Bravo Zulu Award (Awarded 3 times)
- Testimonial from retired Operation Manager in FedEx
- Recommended and promoted by FedEx Country Manager
Timeline
Pricing & Gateway Operation Lead
Fedex Trade Networks
06.2024 - Current
Associate Operation Specialist
Fedex Trade Networks
04.2024 - 12.2024
Pricing & Freight Planning Specialist
Fedex Trade Networks
01.2024 - 05.2024
Freight Planner
CEVA Logistics
01.2011 - 01.2012
Customer Service
DB Schenker
01.2010 - 01.2011
Customer Service + Operation Officer
CTI Logistic
01.2009 - 01.2010
Diploma in Logistic Management -
SINGAPORE INSTITUTE OF PURCHASING & MATERIALS MANAGEMENT
Nitec In Service Skills -
BEDOK COMMERCIAL SCHOOL
GCE “N” Levels -
BEDOK VIEW SECONDARY SCHOOL
PSLE -
BEDOK VIEW PRIMARY SCHOOL